As a Transformational Platform Consultant, you will be the technical strategist and storyteller who co-designs holistic, multi-year transformation visions for ServiceNow's most valuable customers—pulling them beyond point-product thinking into enterprise-scale operational transformation.
You will serve as the trusted technical advisor to 2–3 Elevate Pursuit Leads driving transformational deal development. You will design the customer's "North Star" operating model by architecting ServiceNow's platform strategy across workflow, intelligence, and governance layers. Unlike traditional solution consultants who validate product fit, you own the transformation narrative: you uncover what's possible, co-create the future state with customer executives, and position ServiceNow as the essential platform enabling that vision.
Your expertise will span ServiceNow's application portfolio, platform architecture, and enterprise transformation methodology. You'll lead discovery workshops, design and own the end-to-end technical value narrative, and maintain executive momentum across a 9–18 month transformation journey. You'll work hand-in-hand with Elevate Pursuit Leads, specialized product solution consultants, engineering, cross-functional product specialists, and account teams to translate customer pain into architectural possibility.
Core Responsibilities
Strategic Platform Architecture & Transformation NarrativeCo-design the customer's "North Star" operating model with Pursuit Leads and customer executivesOwn the technical transformation narrative: articulate the "why" and "what" of the platform architecture, not just the "how"Lead discovery workshops and ideation sessions that unlock what the customer hasn't yet imagined is possibleTranslate customer business imperatives (cost, speed, experience, control, risk) into a coherent ServiceNow platform hypothesis that creates genuine competitive advantageUncover what's possible; position ServiceNow as the essential platform enabling that visionExecutive Engagement & Conviction-BuildingBuild and deliver the technical point of view for compelling C-level and board-level presentations that position the transformation as a business imperative, not an IT projectDrive C-suite conversations on business outcomes (revenue, efficiency, innovation, control, risk) and how ServiceNow platform architecture enables themMove customers out of single-product or siloed-BU thinking into integrated, platform-centric operational modelsCo-create transformation stories with Pursuit Leads and customer executives—building conviction through authentic partnership, not presentationMaintain executive momentum across the 9–18 month journey, working through customer uncertainty and competing prioritiesTechnical Credibility & MethodologyDemonstrate authoritative knowledge of ServiceNow's platform architecture, workflow orchestration, AI governance, and integration patternsMap customer use cases to appropriate ServiceNow products (ITSM, ITOM, CSM, FSM, GRC, CMDB, Intelligence) within a coherent platform strategyIdentify and articulate technical risks, integration dependencies, and architectural tradeoffs earlyPartner with specialist solution consultants and product teams to validate platform feasibility and scope transformational architecturePursuit Deal Development & Strategy PartnershipPartner with Elevate Pursuit Leads on deal development strategy, technical approach, and customer engagement planningCoordinate pre-sales discovery, architecture validation, and technical deliverables to maximize deal velocity and strategic value captureDevelop proposal architecture, transformation roadmaps, and go-live readiness assessments that reflect the 9–18 month journeyEnsure clean handoff to delivery teams with clear technical specifications, architecture documentation, and value-realization milestonesOwn technical risk identification and mitigation across the deal cycleDomain & Industry LeadershipMaintain deep understanding of industry-specific challenges, trends, and ServiceNow success patterns (e.g., Financial Services digital transformation, Healthcare interoperability, Manufacturing resilience)Serve as a voice of the field: bringing customer feedback to Product and driving innovation in service of transformation outcomesContribute to Elevate enablement, battle cards, and industry-specific sales plays 
