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About CharterUPWe aim to be the leading charter bus platform in the world and are looking for talented and ambitious people that want to be along for the ride! We are disrupting the massive and highly fragmented bus industry by using our proprietary technology to seamlessly connect bus companies to customers (businesses, non-profits, and governments). By promoting group travel, we can reduce the transportation industry's carbon footprint and help make our planet greener. We are achieving success by delighting our people, our customers, and our bus partners.About this roleWe are looking for a Director of Human Resources to join our team! You will build and lead the people and human resource function for CharterUP, enabling us to enter hyper-growth stage. We've hired over 70 people over the last nine months and need to increase our hiring velocity even more, so get ready for a a very fast-paced environment! What You’ll DoOwn people and HR accountabilities such as recruiting, onboarding, benefits, training, and career development
Partner with CEO, CFO, and executive team to grow our high-performing, elite organization
Drive morale and engagement for all teams, including sales, operations, and engineering
Conduct check-ins with managers and individuals and serve as resource to entire company on people matters
Meaningfully contribute to our talent acquisition strategy, particularly for director level hires and above in engineering, sales, and operations
Foster CharterUP principles
What You’ll NeedPassion for CharterUP's mission and intellectual curiosity about CharterUP's business
Outstanding academic credentials from a top national university or standout corporate experience
HR certification (SHRM-CP, SHRM-SCP, PHR, SPHR) preferred
Track record of taking a startup from 75 people to 300+ people with excellence in talent acquisition
Background in recruiting and experience building world-class engineering teams
Ability to develop HR and talent strategies strategies using a logical, systematic approach
Ability to bring recruit and engage 99th percentile achievement
An extroverted, empathetic personality with ability to elicit trust from team members
LocationWe are fully remote until the pandemic subsides. Post pandemic, employees can continue to work remotely full-time or on a hybrid schedule from one of CharterUP's offices in Atlanta, New York City, San Francisco, or Austin (2-3 times a week in the office during spring and fall; winter and summer fully-remote).Application ProcessCandidate submits CharterUP online application
Resumes encouraged to be at most one page in length
Answers to all initial application questions thoroughly reviewed
Initial evaluation
Brief general aptitude assessment (Wonderlic)
Intro interview
Interviews
Quantitative reasoning section
Behavioral and cultural section
Meetings with CFO, CEO, and President
Offer
Thorough background and reference checks prior to formal offer
CharterUP PrinciplesAt CharterUP, we don’t compromise on quality. We hire smart, high-energy, trustworthy people and keep them as motivated and happy as possible. We do that by adhering to our principles, which are:Customer First
We always think about how our decisions will impact our clients; earning and keeping customer trust is our top priority
We are not afraid of short-term pain for long-term customer benefit
Create an Environment for Exceptional People
We foster intellectual curiosity
We identify top performers, mentor them, and empower them to achieve
Every hire and promotion will have a higher standard
Everyone is an Entrepreneur / Owner
No team member is defined by their function or job title; no job is beneath anyone
We do more with less; we are scrappy and inventive
We think long-term
Relentlessly High Standards
We don’t accept “that’s how it’s always been done”; we constantly innovate and question established routines to improve processes
We actively push to be proved wrong and welcome different ideas; the best idea wins
We don’t compromise on quality
Clarity & Speed
When in doubt, we act; we can always change course
We focus on the key drivers of a process that will deliver the most results
Mandate to Dissent & Commit
We are confident in expressing our opinions; it is our obligation to express our disagreement
Once we decide, we enthusiastically move together in the agreed upon direction
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