GBS Process Improvement Lead

GBS Process Improvement Lead

22 Sep 2022
Georgia, Atlanta, 30301 Atlanta USA

GBS Process Improvement Lead

Company OverviewEvery great story has a new beginning. We're excited to announce that Discovery and WarnerMedia have combined to become Warner Bros. Discovery. WBD is a premier global media and entertainment company offering audiences the world’s most differentiated and complete portfolio of content, brands and franchises across television, film, sports, news, streaming and gaming. We’re home to the world’s best storytellers, creating world-class products for consumers. From brilliant creatives to technology trailblazers and beyond, join us as we step into the next chapter.LOCATION: Atlanta/Knoxville/WarsawThe JobThe Process Improvement Lead will hold a key leadership position within the GBS Strategy & Transformation Organization. This role will be responsible for the planning and delivery of all transitions across the multi-functional GBS organization. The role is responsible for the delivery of process innovation and continuous improvement initiatives across GBS. It will play a key role in educating GBS about lean concepts that lead to the identification, development, and implementation providing the supporting framework, to deliver business transformation.The DailyTo identify and deliver service improvement activity across GBS through employing process improvement methodologies and innovative thinking

To build a continuous improvement environment and playbook to support an ongoing program of change across GBS

To lead and facilitate process improvement-based workshops to drive ideas and solutions across GBS

Support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working

To assist in the development and implementation of a ‘best-in-class’ continuous improvement strategy

To take ownership of change initiatives from evolution/efficiency identification through to project delivery

To collaborate with other team members and GBS departments to devise new support material based on the revised processes, to include training, reporting and systems enhancements

To actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance

To complete post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future improvement projects

The Essentials:Minimum 10 years proven continuous improvement analytical experience from a similar role, including project management and business analysis

Minimum 5 years of experience leading large scale, high visibility business continuous improvement programs and lean solutions

Experience of designing or implementing a framework of continuous improvement in a global, multi-functional organization

Experience of designing remediation plans to address productivity and efficiency issues, and track record of following through to ensure closure

Experience managing and developing teams across various global locations

SAP usage or SAP design/implementation experience preferred

International experience required

Education, Professional Training, Technical Training or CertificationBachelor’s degree in a related field (e.g., Accounting, Technology, Human Resources) required

MBA preferred

Accredited Lean Six Sigma Green Belt, preferably Black Belt

Knowledge/SkillsExceptional understanding of continuous improvement concepts including Six Sigma, Lean, value stream mapping

Excellent management, decision-making and interpersonal skills

Strategic and pragmatic with the ability to carry an idea through execution

Strong planning, organization, and analytical skills

Attention to detail and accuracy as well as strong organizational skills

Results oriented mindset with a drive to achieve objectives

Strong ability to interact professionally (written and verbal) GBS Customers and all levels of WBD management and staff and outside vendors

Ability to work in a fast-paced matrixed environment

Ability to set-up, facilitate and lead service improvement sessions with a range of business stakeholders (incl. Experience of process/value stream mapping)

A ‘completer-finisher’ taking accountability for ideas from inception to delivery

Strong analytical, project and product management skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements

Willingness and ability to travel internationally

The PerksExclusive WarnerMedia events and advance screenings

Paid time off every year to volunteer for eligible employees

Access to well-being tools, resources, and freebies

Access to in-house learning and development resources

Part of the WarnerMedia family of powerhouse brands

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.If you’re a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at

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