Provides on-call Business Incident Response support, as part of a Follow-the-Sun rotation (Singapore/UK/US) ensuring both internal senior stakeholders and client communications are distributed in alignment with our commitments.Ability to communicate swiftly technical issues in a client friendly manner.Represents the voice of the client during service disruptions, ensuring the financial ecosystem impact is understood and prioritized appropriately.Supports the global Client Services leadership team in the event of a service disruption.Leads post-incident client remediation activities in partnership with client-facing teams.Provides key insights into post-incident reviews to identify improvement opportunities.Develops client-facing Incident Reporting following major incidents, including root cause, improvement initiatives and preventative measures.Engages cross-functional partners to ensure new and existing services have an effective business response plan.Proactively seek out opportunities to evolve the Client Services Incident Response processes, playbooks and tools.This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
