Group Manager Terminal OperationsApply now »Date: Aug 9, 2024Location: Atlanta, GA, US, 30308Company: Norfolk Southern Corp.Requisition37737:B5 Group Manager Terminal OperationsA resume helps you stand out to hiring managers and recruiters; your resume communicates your experience and your brand. While it is not required, we encourage you to include an up-to-date resume along with a completed job application to give you the best opportunity to be considered. A complete resume helps us to better understand your unique background, relevant experiences, and passions. We look forward to learning about you.Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail. As part of Norfolk Southern, you’ll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.This position is responsible for developing and implementing First & Final Mile Markets’ transload commercial strategy and for the performance and efficient operation of NS-owned and managed bulk transfer terminals. It advances strategic goals for growth, productivity, and operational excellence throughout our transload network, with a particular focus on the management of 36+ TBT (Thoroughbred Bulk Transfer) facilities.Principle Duties:
Oversees team development, productivity, performance,and safety as the manager ofFirst & Final Mile Markets’ Terminal Operations staff.
Participates with NS Rail Integrated Solutions and Industrial Products Marketing to establish and implement growth strategies across Norfolk Southern’s network of TBT facilities.
Ensures performance requirements are met or exceeded at each transload site and that terminal operations are managed safely and efficiently in accordance with relevant tariffs, contracts, and operating instructions.
Evaluates and selects TBT operating partners aligned with NS on enhancing operational safety, improving customer service and relationships, and promoting carload growth.
Collaborates with NS Industrial Products Marketing, Field Sales, Environmental, and Law, as well as TBT operators and transload partners, to identify opportunities to grow NS revenue, improve asset utilization, and ensure a competitive position in the marketplace.
Manages terminal capacity, railcar dwell, and the allocation of track space, as well as ground and warehouse storage, amongst TBT customers.
Negotiates and enforces operating agreements with TBT operators, as well as terminal access agreements with motor carriers and self-loaders.
Develops and manages a $20M+ expense budget, inclusive of contractor compensation and terminal operating expenses related to utility consumption, equipment and site maintenance.
Develops business cases for the strategic deployment of capital for TBT infrastructure and equipment, in collaboration with stakeholders in Marketing, Design & Construction, Finance, and Sourcing.
Resolves complex issues by leading terminal stakeholders in the development and implementation of data-driven solutions.
Oversees reporting of TBT performance, expenses, terminal revenues, business and service trends, and growth opportunities.
Fosters productive relationships with transload partners, supply chain managers, freight brokers, rail shippers, and other influencers of flexible freight, as well as peers at other railroads.
Skills and Abilities:
Superior problem-solving skills and the ability to anticipate problematic operating situations
Empathy and understanding of customer business and values
Strategic mindset and collaborative business approach
Intellectual curiosity and ability to see patterns and anticipate downstream effects
Understanding of internal practices, industry standards, and the changing business environment
Process improvement mindset to ensure alignment across business groups
Inclusive leadership that motivates and empowers direct reports
Follow-through as the bridge between customer commitment and NS service delivers
Company OverviewSince 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country’s population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com .At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.
