HESI Compass Administrator Do you have administrative experience and exposure to Nursing programs & Products? Are you skilled in Microsoft Office, MS Teams, Salesforce, Slack, and Smartsheet? About our Team Elsevier Health applies innovation, facilitates insights, and helps drive more informed decision-making for our customers across global health. We support health providers by providing accessible, trusted evidence-based information; prepare more medical and nursing students with effective tools and resources; provide insights that help clinicians improve patient outcomes; and supports a more personalized and localized healthcare experience. All for the benefit of every patient. About the Role The HESI Compass Administrator will work closely and collaboratively within the HESI Operations Team. Supporting the implementation of HESI Compass Courses. The role will interact with and provide support to nursing educators, nursing school faculty, nursing students, support teams, and product teams. Responsibilities
Supporting Responsibilities: Acting as a Slack subject Matter Expert, providing training and support to resources and assisting with roster reconciliation. Supporting all unique customer workflows utilizing the HESI Compass product. Assisting with scheduling coaches (back-up). Assisting with issues associate to HESI Compass Coach payments (back-up). Supporting the Nurse Faculty Manager and HESI Coaches with administrating needs and onboarding paperwork (back-up).
Communicating Responsibilities: Coordinating and fulfilling communication requirement with HESI coaches and school faculty within defined workflow. Verifying enrollment in communication channels and courses IDs. Communicating course launch process and all associated steps to customers. Assisting with managing all HESI Compass shared mailboxes and responding to questions from internal and external stakeholders. Leading meetings with internal team to assess implementation status, operational updates, and weekly school issues. Assisting with managing MS Teams sites, documentation, and workflow dashboards.
Supporting HESI Compass Course: Knowledgeable and able to support all aspects of the HESI Compass deliverables. Ensuring all implementation steps required to launch course are followed. Maintaining a database of upcoming class starts for new cohorts. Ensuring all course dates and deadlines are maintained. Managing billing related to cohort count and enrollment status, managing all aspects of HESI Exam set-up, ensuring they are linked to the appropriate Evolve course. Responding to student inquiries via the mailbox or Slack channel regarding enrollment or testing dates. Troubleshoot issues students encounter access the various portions of the course.
Requirements
Have a minimum of 5 years' experience in administrative work.
Have a secondary, accredited college education highly valued.
Have exposure to nursing programs and products, highly valued.
Display tech savviness and have in depth experience with Microsoft Office, MS Teams, Salesforce, Slack, and Smartsheet.
Display emotional intelligence and effective communication skills.
Have exceptional organization and time-management skills.
Be extremely detail oriented and adaptable.
Work in a way that works for you We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
About the Business A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120. Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) . RELX is a global provider of information and analytics for professional and business customers across industries.We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.In short, we enable our customers to make better decisions, get better results and be more productive.
