Organization: Corporate Functions/WorkplaceLocation: Atlanta, GAAccenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 742,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com. People in the Corporate Function contribute to the running of Accenture as a high-performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area. Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture’s workplace as a robust business function leveraging Accenture’s business and technology strategies. The Atlanta office is in the heart of midtown. It is place where clients co-create, collaborate, and learn with our Accenture teams. We are seeking a strategic problem-solver with amazing customer service and hospitality skills. The Hospitality & Office Operations Coordinator will provide office operations services and white-glove customer support (client welcome experience, meeting preparation and event production).Key Responsibilities:
Independently complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering, document services, switchboard, reception, floor operations support, space utilization management or other location services
Prepare daily, weekly, and monthly reports associated with the office or workgroup
May set up, maintain and/or provide support for workspace/meeting rooms including catering and audio/visual equipment
May process space reservation requests (assign and confirm space, catering and equipment) and ensure optimal workspace occupancy
May perform administrative duties according to location guidelines and carry out instructions for security, fire, health, and safety and maintain records. Conduct quality assurance checks to ensure service standards are being met
May oversee and assist with integration of new joiners
May act as a point of contact for various Workplace Solutions tools/databases, related basic technical support and end user training and for the landlord or external providers. Manage regular contract relationships
May receive, review, and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the GU/location
May provide basic technical support for standard office equipment (e.g., copiers and printers)
May manage operations of communication center/switchboard daily
May greet/direct employees and visitors, issue visitor access cards, answer general inquires, assist in resolving issues/concerns or direct them to the appropriate resource
Job Requirements:
This role will be located at the Accenture Atlanta Office – Atlanta, 75 Fifth, Corp
The hours are typically 9:00am-6:00pm Monday through Friday
Basic Qualifications:
Minimum of 3 years of customer service experience
Preferred Skills:
Passionate about customer service
Appropriate technical skills (familiarity with MS Office Suite and demonstration of ability to learn new platforms/technologies)
Comfortable with technology and social media (advanced skills a plus)
Intermediate knowledge of MS Outlook
Intermediate knowledge of MS Office (Word/Excel/PowerPoint)
Can lift/move up to 40lbs
Professional Skills:
Ability to take ownership and make decisions independent of customer involvement (proactive)
Proven ability to work independently and as a team member
Highly responsive, flexible, and adaptable
Proactive thinker/action taker
High level of professionalism
Critical thinking skills
Demonstrated problem solving skills
Excellent communication skills (written and oral)
Excellent organizational, multi—tasking and time management skills
Seeks out challenges and opportunities to grow
Business partner attitude and approach
Demonstrated leadership in professional setting; either military or civilian
Demonstrated teamwork and collaboration in a professional setting; either military or civilian
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards) Role Location Hourly Salary RangeCalifornia $22.26 to $49.33Colorado $22.26 to $42.64New York $20.63 to $49.33Washington $23.70 to $45.38What We BelieveWe have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce) Equal Employment Opportunity StatementAccenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Accenture is committed to providing veteran employment opportunities to our service men and women.For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .Requesting An AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.Other Employment StatementsApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
