As a Sales/Retention Associate, you’ll use a variety of tools, resources and skills to achieve sales goals. This is a true inside sales role in a highly competitive environment. You’ll take calls from current and potential customers to sell them the WOW! products and services that best meet their needs, as well as speak with customers in some stage of disconnecting to encourage them to continue service. You will also engage WOW! customers for purposes such as Sales or Saves calls.WOW! is one of the nation's leading brands in keeping our world connected through internet, TV, and phone. We don't just want people to use our services, we want them to enjoy every WOW! moment. We thrive on our core values of respect, integrity, spirit of service, and accountability. Every interaction with our customers should be guided by these 4 values. Are you ready to join our team and culture?Duties and Responsibilities:Crucial responsibilities include but are not limited to those listed below:
Achieve a target number of connects, Conversion Rate, Bundle Sell-in and Whole-Home WiFi Sell-in - relative to budget
Follow all established processes and procedures regarding installation, security (customer and company), order entry, and disclosure requirements
Accurately assess individual customer needs and issues to recommend appropriate features, benefits and value of WOW!’s product. Working to sell all lines of business relative to marketing campaigns and initiatives
Field inbound calls and make outbound calls with customers/potential customers expressing interest in WOW! products or services
Maintain the sales leads database, and optimally perform outbound contact associated with the leads in an attempt to actively acquire new customers
Follow the sales call handling process to improve sales potential
Follows current company procedures, packages, and policies; additionally, communicate competitive information acquired through customer interaction with the management team
Attend all mentorship and development meetings including huddles and participate with professional observations and feedback
Embrace what we value and ensure all activity and communications entail Respect, Integrity, Servanthood and Ownership
Other duties as assigned
Qualifications:To perform this job optimally, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a sample of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education:
High school diploma or equivalent
College education in Sales, Marketing or Business preferred
Experience/Skills Needed:
At least one year of sales experience strongly preferred
Able to read and interpret documents (scorecard metrics/data, safety rules, sales presentations, product information, and training materials)
Able to present sophisticated information on the telephone to customers clearly and expertly
Able to detail customer interactions in writing
Use persuasive techniques effectively to overcome objections
Like solving practical problems presented by customers
have a resilient, positive attitude
Thrive in a fast-paced call center environment
Digital Literacy:
Need to be windows proficient and capable of learning sophisticated billing systems (ICOM’s or USHA experience a plus)
Need to be Google Gsuite and Microsoft Office proficient
Customer Relationship Management CRM (i.e. Salesforce) experience is helpful
Experience using a dialer a plus
Physical Demands/Working Conditions:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
regularly required to talk and hear
required to use hands to type, handle objects and paperwork
required to reach and hold on to items at chest level or reach above the shoulder
required to use close vision and be able to focus
required to sit or stand at a desk and field calls for a full workday in a call center environment
All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
