Incident Management Analyst

Incident Management Analyst

14 Jun 2024
Georgia, Atlanta, 30301 Atlanta USA

Incident Management Analyst

Vacancy expired!

Experience in Leading, driving, facilitating, and chairing all investigation activities, meetings, and conference calls

  • Ability in prioritizing the incidents according to their urgency and influence on the business
  • Knowledge in responding to a reported service incident, identifying the cause, and initiating the incident management process.
  • Experience in leveraging technology to issue all communications and providing key updates to stakeholder management
  • Performing timely functional and hierarchical escalation
  • Being accountable for resolving the outage via workaround or permanent fix
  • Ability to Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution
  • Continually maintaining and developing tools and resources to manage major incidents effectively
  • Overseeing the incident management process and team members involved in resolving the incident.
  • Experience in supporting and nurturing process improvements and knowledge base improvements
  • Strong knowledge of IT service management software including ITIL
  • Excellent communication, Strong problem solving, analytical, and time management skills.
  • Flexible enough to work 24/7 shifts-based model.

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Job Details

  • ID
    JC15443736
  • State
  • City
  • Job type
    Contract
  • Salary
    $0 - $0
  • Hiring Company
    IDC Technologies
  • Date
    2021-05-19
  • Deadline
    2021-07-18
  • Category

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