WOW! is currently hiring an Infrastructure Engineer II to work remotely!For remote positions, employees can sit in one of the following states: AL, AZ, CO, FL, GA, IL, IN, MI, OH, SC, TN and TX. Please only apply if you can live and work full-time in one of the states listed above; your application will not be considered or reviewed if you live outside of these states. State locations and specifics are subject to change as our hiring requirements shift.The Infrastructure Engineer II is responsible for design, implementation, management, maintenance, and support of technology solutions for all physical and virtual server, storage and application infrastructure environments at WOW!.Let us tell you about the perks!
Be part of a company whose core values include respect, integrity, spirit of service, and accountability!
Salary: Up to $100,000/year (Salary may be negotiable based on experience)
We are currently offering a restricted stock grant!
Medical, dental, and vision insurance, and 401k with a company match
Paid time off, paid holidays, and tuition reimbursement.
Significant discounts on broadband packages for employees residing in our service areas.
What you'll be doing:Essential duties and responsibilities include but are not limited to those listed below:
Provide 2nd and 3rd level support, incident resolution and troubleshooting for server and storage hardware and infrastructure application issues
Change and configuration management for all server and storage technologies
Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
Server and storage infrastructure administration including: security patches, software updates and installations, firmware and hardware updates and installations
Server and storage infrastructure monitoring and alerting to ensure uptime and responsive issue resolution
Proactively ensure the highest levels of systems and infrastructure availability
Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
Maintain security, backup, and redundancy strategies
Provide support for internally developed and/or purchased third party applications and appliances as necessary
Engineer, design and implement server, storage and infrastructure application solutions to solve business problems and improve overall operations
Create and maintain written documentation to improve the supportability of the entire network, server, storage and application infrastructure
Provide project and technology leadership
Liaise with vendors and other IT personnel for problem resolution
Other duties as assigned
What YOU need is:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education:
A four-year degree in IT, computer science, or a business-related field; 6-8 years relevant experience; or an equivalent combination of both experience and education
Microsoft, VMWare, AWS or other equivalent industry certifications preferred
Experience/Skills Needed:
6-8 years of experience working with LAN/WAN and Internet connectivity supported systems
5-7 years of experience working with Microsoft Exchange, Lync and SharePoint or equivalent collaboration solutions
4-6 years of experience working with SANs and data protection solutions
Must possess advanced hardware and software troubleshooting skills, proven through previous work experience
Experience documenting processes and procedures required
Solid scripting skills (e.g., shell scripts, Perl, Ruby, Python)
Brings passion and enthusiasm to what we do and how we do it everyday
Demonstrates a sense of collective ownership for technology solutions
Solves problems in alignment with overall department and company goals
Demonstrates the ability to identify problems and present possible solutions based on research and applied knowledge
Communicates and works well with others
Demonstrates the ability to effectively communicate technical solution details through words and visuals
Rapidly adapts and succeeds in a changing environment
Is passionate about learning new technology and consistently finding ways to do things better
Computer Skills:
Proficient in the entire Microsoft Office Suite
Working knowledge of the following, but not limited to:
Routers, Firewalls, Switches, Load Balancers, etc. (Juniper, Cisco, etc.)
Server Hardware (UCS, Dell, Sun, etc.)
Operating Systems (Windows, Linux, Solaris, etc.)
VMware
SANs (Hitachi, Nimble, EMC, etc.)
Tools (Active Directory, DNS, DHCP, Xymon, Landesk, Actifio, Veeam, etc.)
Configuration Management Tools (CHEF, Ansible, etc.) a plus
Physical Demands/Working Conditions:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to talk and hear
Required to use hands to type, handle objects and paperwork
Required to use close vision and be able to focus
Must be able to be on call as this position will be on a rotating, on call schedule, as well as, be escalated support and be the person who has primary responsibility for all server-related equipment
Some travel may be required
Wondering if you should apply?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WOW! we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but don’t check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other roles.#LI-RemoteAll qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
