OVERVIEWWe are currently seeking an IT Support Specialist for our IT Department in Chicago, IL.The IT Support Specialist provides daily support to computer users throughout the organization. Primary responsibility is Telephone support to company Help Desk hotline. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.As a fourth-generation, family-owned business, Walsh recruits individuals who are seeking a small company feel with a large company backing. Walsh is a successful fast-growing company at the forefront of technology and is committed to being the employer of choice to our employees and the builder of choice to our customers.There are many compelling reasons why exceptional people should consider a career with our company:
Challenging, complex work
Creative and innovative problem-solving environment
Supportive, communicative managers who reward hard work
Opportunities for growth, training, and development
Flexibility in career path & progression
Opportunities to work and live all over the United States
RESPONSIBILITIES
Respond to request via phone calls, in person or by email through help desk software.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Image new computers to company standard install.
Support company mobile phones and smart phones
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Run diagnostic programs to resolve problems.
Help Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issues have been resolved.
QUALIFICATIONS
Degree in Information Technology or related field or relevant experience,
Excellent oral and written communication
Ability to prioritize tasks and work in a fast paced environment
Division: Service GroupJob Categroy: Information TechnologyJob Type: FulltimeCompensation Range 22.71 - 34.07The Walsh Group, Ltd. Is committed to providing equal opportunity to qualified applicants with disabilities to compete for jobs. To request a reasonable accommodation in completing this application, please contact the Human Resources Department at 312-563-5905 or hr@walshgroup.com.Equal Opportunity Employer, Disability/Veteran
