We are looking for a talented IT Support Engineer to join our exciting, fast-paced organization! The IT Support Engineer will be responsible for providing first and second level IT support to our global employee base. A primary function of this position will be to support onboarding/offboarding requests, Incident/Request management. Hardware lifecycle, O365 and application support.This is a great position for someone who is motivated to innovate, grow, and develop their technical competency. This position will support end users in multiple time zones.Responsibilities:· New Hires Requests, including building and imaging of laptops, app deployment and IT induction to all our new starters.· Supporting AV equipment and teams rooms for onsite meetings and day to day use· Troubleshoot, and resolve incoming incidents/requests, related to hardware, software, and access issues· Work collaboratively with a global team of support technicians· Create knowledge base articles and review existing content to keep information up to date· Identify and recommend opportunities to automate processes where appropriate· Accurately track asset inventory and submit hardware orders for approval to manager
