This position is responsible for the development of educational and training content, project management of communications and overall management of repositories for Visa Direct Change and Knowledge Network team. Responsibilities include working with cross-functional teams to write and edit content, support management of content and communication consistency across all content channels. Specifically,                                                                                                                      Analyze learning aims and objectives and work with colleagues and subject matter experts (SMEs) to design content for live presentationsOrganizing training sessions and supporting hosting and content development for the sessionsManage communication channels providing transparency of training and education deliverables across internal teams    Revise and rewrite existing content to meet design standardsCreate interactive media and activities to support learning across different channelsAdapt instructional materials to meet multiple channel requirements (e.g., documentation, on demand)Plan and successfully implement internal reviews and subsequent updates of all content and associated activities prior to deliveryMaintain project documentation, content version control processes and internal/external repositories throughout the project lifecycleWork effectively with colleagues to create compelling and engaging deliverables that accomplish objectivesAssist management with strategic and tactical roadmap learning plansEnsure comprehensive editing for grammar, usage, consistency, accuracy and styleProactively identify and resolve gaps in the content development support structure and improve workflow processesManage concurrent content development projects effectively and on time and within budget. This is a global position and will require communication with staff across multiple regions and time zones. Some flexible work scheduling (early or late) may be necessary periodically for scheduled regional conference calls.This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office three days a week, specifically Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.
