Vacancy expired!
RESPONSIBILITIES:
Kforce has a client that is seeking a Linux Support Technician in Atlanta, GA.
Summary:
Supporting over 2000 sites, the candidate will work with multi-tiered teams spanning all levels of engineering across multiple IT disciplines. This position will be a part of a front line support team that handles the inflow of ticket and alert driven issues, ensuring a high state of readiness and adherence to support SLAs and team metrics. Day to day support functions will include actively monitoring system generated alerts, ticket queues, team in boxes and associate engagements. The candidate will ensure file systems are under threshold, determine top system performance consumers and perform basic troubleshooting of all UNIX/Linux servers deployed in our store, non-store and data center environments. Associates will be able to receive incoming calls from users, perform initial fault isolation, perform ticket creation and incident support as well as facilitate change related requests using documented processes and procedures. Responsibilities will include escalating business impacting incidents according to documented escalation guidelines. Good written and verbal skills will aid in inter-team communication and provide a seamless customer support experience.
REQUIREMENTS:
Associates degree in Computer Science, Systems Engineering or related field is preferred
2 years of UNIX/Linux server administration experience in geographically dispersed, highly complex infrastructures
2 years of experience troubleshooting and resolving unexpected service outages, system maintenance issues, data center enter adds/moves/changes, performance, and complex system issues
2 years of experience with management of highly available (HA) system architectures
2 years with RHEL/CentOS administration and troubleshooting
2 years in TSM, NetBackup, Backup Exec, or other enterprise backup solutions
2 years of experience with enterprise SAN/NAS storage solutions over (Fiber, iSCSI, MPIO)
2 years of experience with networking principals, firewalls, load balancers, and a strong knowledge of network protocols including HTTP, DNS, UDP, and TCP
Excellent customer service skills
Process oriented, with a familiarity with ITIL principles
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
