Major Incident Manager

Major Incident Manager

21 Jun 2024
Georgia, Atlanta, 30377 Atlanta USA

Major Incident Manager

Vacancy expired!

JD :

  • Experience in Leading, driving, facilitating, and chairing all investigation activities, meetings, and conference calls
  • Ability in prioritizing the incidents according to their urgency and influence on the business
  • Knowledge in responding to a reported service incident, identifying the cause, and initiating the incident management process.
  • Experience in leveraging technology to issue all communications and providing key updates to stakeholder management
  • Performing timely functional and hierarchical escalation
  • Being accountable for resolving the outage via workaround or permanent fix
  • Ability to Matrix management of people, processes and resources including third parties including resolving conflict to move forward to resolution
  • Continually maintaining and developing tools and resources to manage major incidents effectively
  • Overseeing the incident management process and team members involved in resolving the incident.
  • Experience in supporting and nurturing process improvements and knowledge base improvements
  • Strong knowledge of IT service management software including ITIL
  • Excellent communication, Strong problem solving, analytical, and time management skills.
Flexible enough to work 24/7 shifts-based model.

SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.

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Job Details

  • ID
    JC15694560
  • State
  • City
  • Job type
    Contract
  • Salary
    N/A
  • Hiring Company
    Sysmind, LLC
  • Date
    2021-06-20
  • Deadline
    2021-08-19
  • Category

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