Visa Direct is an exciting, new payment service that Visa provides to clients (issuers, acquirers, processors, merchants, global remitters and service providers) to facilitate domestic and cross-border fund transfers/disbursements to Visa accounts in the U.S. and around the world using push payment technology, (i.e. Original Credit Transaction (OCT), and traditional ACH/RTP payment rails) to deposit into card, bank accounts, and wallets leveraging the Visa network.   Visa Direct consumer and business applications include person to person transfers, cross border remittances, funds disbursement (business to consumer or small business payments) including priority use cases of marketplace payouts, royalty and digital content payouts, gig economy services, and more.The Manager, Account Management role will be a key team member of the cross-border account management group and will be responsible for driving and executing the approved go-to-market strategies to achieve the budgeted transaction and revenue targets.  The candidate will support the identification and development of growth initiatives, under the direction of a senior Visa Direct account executive to grow and expand client accounts.  The ideal candidate will be a structured analytical thinker with excellent communication skills and a willingness to jump in to support growth strategies, operational issue resolution, account performance reporting and other day-to-day account activities.  The candidate enjoys variety and collaborating with client contacts and internal stakeholders to accomplish his / her priority objectives.  The candidate is thoughtful, curious, and analytical with a desire to make an impact and contribute to the growth of the NA and Visa Direct business. This is a client-facing and broad-reaching role so organizational savvy and interpersonal skills are critical as they will interface with all areas of Visa (sales, marketing, pricing, legal, risk, etc.) and with executives from some of our largest clients. Visa is looking for an individual that is an organized with strong program management skills, the confidence and capability to make sound, logical decisions, and with a track record of success in fast-paced environments with demanding timelines.ResponsibilitiesThe Account Manager is responsible for supporting achieving the account financial plan and strategic priorities for remitter accounts.  This includes active management of day-to-day account activities, growth priorities, issue resolution, program analysis and optimization and client / internal account performance reporting.  The individual will work with functional leaders across a variety of functions: pricing, rules, marketing, legal, and operational teams across regions to influence and shape functional partner prioritization and work efforts including but not limited to: technology builds, corridor expansions, rule changes, pricing changes, authorization performance optimization, network (send and receive) optimization and program lifecycle optimization across pre-launch, launch, ramp, and growth.    We will be working in an agile environment, so this person must be assertive and proactive to ensure we achieve our goals.  Organizational savvy and interpersonal skills are critical, as we interface with specialized product groups, financial institution, merchant and acquiring sales, client consulting, marketing and corporate communications, legal, and finance to coordinate the end goal of achieving aspirational objectives.  Must be able to pivot and adjust as new information and lessons learned come to light. Visa is looking for an individual with a proven record of success in growing client relationships in fast-paced environments with demanding timelines.Responsibilities include:Support account transaction and revenue annual plan for Visa Direct for assigned accountsTrack actual transaction and revenue to plan identifying upside opportunitiesSupport the identification of growth opportunities including developing client pitch materials and pro-forma business casesDevelop and manage strategies for performance acceleration, including high potential use cases, marketing strategies and growth opportunities (e.g.: new endpoints, corridor expansion)Contribute to the client account plan to achieve financial targets and strategic priorities across all products (e.g.  push-to-card, account and wallet, Account Funding Transactions, Value Added Services, etc.).Program manage implementation of account priorities including up-sell, cross-sell endpoint options, routes / corridors / markets, use cases and Value-Added-Services across primary and extended client LOBs.Manage and support existing clients through the sales cycle from opportunity identification, solutioning, and program launch, ramp, and optimizationEstablish a trusted working relationship with the Client to ensure we have the necessary understanding of the client’s strategy and work across internal Visa stakeholders to support and/or accelerate the deliverablesCollaborate with client Account Executive(s) to achieve annual planPartner with Visa Product team to develop the go-to-market strategy and ensure we have the right value proposition and product construct to meet client needsIdentify and raise product feature enhancementsWork with Marketing to ensure our client facing materials are excellent and help accelerate the learning and launch processWork with Finance and Leadership on forecasting and monthly/quarterly reportingWork with Legal to ensure client contracts drive to successful outcomes for both Visa and our clientsWork with Client Services to monitor production issues as neededCollaborate with NA Visa Direct Leadership to share progress and growth through internal reporting and tracking of account plan and financial budgetActive investigation and management of account program performance, with a drive to resolve issues quickly and completely.Analyze dashboard and identify key trends, bringing in product and client services SMEs to assist as neededClient transaction yield optimization (price / FX)Underperforming program revenue impact and resolutionDevelop Account plans and monthly/quarterly reviewsLead regular review and opportunity solving sessions with the cross functional teams and help problem solve when client plans are stalledMonthly reporting to NA Visa Direct and Market leadershipThis is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
