Our team’s mission is to detect, prevent, and eliminate threats, ensuring Microsoft partners exclusively with trusted third parties, while driving strategic growth. We focus on:
Streamlining and standardizing vetting processes to enhance security, efficiency, and optimize the compliance lifecycle.
Modernizing vetting capabilities and leveraging Artificial Intelligence (AI) to reduce costs and increase revenue.
Expanding protection coverage with technical precision and operational rigor, while continuously improving our processes.
Collaboration is at the heart of what we do, and we believe that innovation thrives through experimentation, even when it involves rapid failure. We value growth, integrity, respect, accountability, curiosity, and courage—qualities we seek in every team member. You will be part of a diverse group committed to protecting through technology, process of excellence, and continuous improvement.We invite you to explore the Vetting Operations team with a drive for excellence, eagerness to build precise, end-to-end enterprise solutions with global impact, and thrive in solving complex problems and navigating ambiguity.We are seeking a self-motivated, curious, and growth-oriented Operations Program Manager to enhance our processes and improve operational and system performance. This role centers on identifying and blocking bad actors from Microsoft’s ecosystem by managing an end-to-end solution utilizing both process and technical expertise. You will work closely with our engineering teams to define business requirements, drive feature improvements, and continuously monitor opportunities to enhance protection services. Additionally, you will proactively respond to potential breaches, and investigate and address any gaps in our policies, processes, or platform.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.ResponsibilitiesBusiness Program Planning and Design
Works with cross-functional (e.g., organizational, product, business) stakeholders (e.g., Engineering) to design compliant complex programs from initiation to delivery, with minimal coaching. Produces collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are met.
Identifies and scopes opportunities to develop new programs and improve current ones. Identifies and provides solutions to root problems (e.g., root-cause analysis), defines the program strategy, gathers program requirements, identifies resource needs, creates the project plan and targets, and works across teams to align on the plan of record. Improves operations of existing programs by applying industry methodology, defining complex program issues, assessing various scenarios, and selecting the optimal scenario to resolve issues. Drives clarity in complex program issues and strives for simplification.
Performs program landscape research and analysis (e.g., internal and/or external market, sales, delivery), forecasting, and examines business trends (e.g., customer feedback and expectations) to identify audience size and program scope, stay current, and agile. Understands overall business goals, objectives, and strategies, as well as short- and long-term business priorities. Understands and identifies current program risks, impact, and mitigation plans.
Defines and tracks the success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs], such as quality, adoption, usage, impact, effectiveness) for the program.
Business Program Evaluation and Improvement
Utilizes direction and strategy from leadership regarding business area of expertise in order to help create and execute plans that shift current priorities to new organizational initiatives and objectives, and influences others to change behavior accordingly. Defines vision and strategy for change, broad and specific impact, and the flow of communication to the organization. Ensures buy in and adoption of the new program or change by others in the organization. Develops the collateral required to enable key stakeholders and others to be onboard. Contributes to the training, reskilling, and mapping of individuals in partnership with Human Resources (HR).
Conducts cost-benefit analyses to examine performance to value drivers (e.g., profit and loss [P&L], return on investment [ROI]). Contributes to monthly business review (MBR), and runs rhythms regularly to identify what is working and what is not and makes improvements accordingly.
Collects and evaluates success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs], such as acquisition, usage, impact, effectiveness, customer feedback) and uses scorecards and dashboards to monitor complex programs and ensure all activities align with business and program objectives. Uses data analytics (e.g., scenario analyses) to derive insights and training that help identify current and future program risks and mitigation plans, as well as opportunities to streamline and optimize programs based on lessons learned.
Business Program Excellence and Execution
Defines and executes on a landing and communication plan, such as the target audience(s) and communication strategy. Leads the rhythm of business (ROB) during plan execution to ensure participants and stakeholders are communicating and responding according to the necessary cadence. Works across teams (e.g., Landing Design, Engineering, Supply Chain, Finance, Technical Program Management) to ensure all program requirements are understood and can be met.
Evangelizes complex programs to stakeholders, partners, and customers to gain buy in. Leverages data and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]) to demonstrate the value of the program and show business impact. Adapts communication style and storytelling strategy according to audience and business needs.
Business Program Management
Demonstrates an understanding of mapping or how systems work and impact one another. Works with and leverages other teams (e.g., Supply Chain, Engineering, Sales) to ensure program processes are rigorous and executed efficiently. Develops processes around scope and scheduled changes for programs, and communicates it to stakeholders.
Contributes to or leads a portfolio of projects including the project plan, timelines, milestones, financial management, performance metrics, and/or resource needs for complex programs. Communicates the program status and risk to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans, and processes.
Other
Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)
QualificationsRequired/Minimum Qualifications
Bachelor's Degree in Engineering, Business, or related field AND 4+ years process management, process execution, process optimization, or related experience
OR Master's Degree in Engineering, Business, or related field AND 2+ years process management, process execution, process optimization, or related experience
OR equivalent experience.
Experience in Operations, Sales, Business, Program Management, Product Management or Project Management.
Familiarity with methods of data analytics and business intelligence skills to deliver insights from raw data.
Additional or Preferred Qualifications
Bachelor's Degree in Engineering, Business, or related field AND 8+ years process management, process execution, process optimization, or related experience (e.g., data analytics)
OR Master's Degree in Engineering, Business, or related field AND 6+ years process management, process execution, process optimization, or related experience (e.g., data analytics)
OR equivalent experience.
Lean, Business Process Management Professional, Change Management (e.g., Prosci), Six Sigma, and/or Agile certifications.
Background and/or experience with security, risk management, or trade or anti-corruption compliance.
Self-starter with a passion for using data to influence business decisions and strategy investments.
Ability to work effectively across cross-functional, global teams to drive for results and solve problems; Drive change management in matrixed organizations.
Experience with identifying an issue, investigating, developing a solution, implementing change and monitoring the results.
Ability to handle ambiguity, work calmly, maintain good judgement, and navigate uncertain situations to drive for clarity.
Ability to drive projects, product releases or program launches end-to-end (from kick-off to delivery), including presentations.
Ability to identify and implement industry best practices to improve existing processes; demonstrable achievement within a results-driven, ambiguous and dynamic environment.
Experience translating business needs into actionable requirement artifacts and specification documentation.
Experience creating and managing work items for projects leveraging methodologies such as SAFE, AGILE or SCRUM.
Impact and influence skills - Ability to work broadly across disparate groups to gain agreement on direction, integrate disparate opinions into cohesive strategy/message, and present/defend recommendations.
Process Management IC4 - The typical base pay range for this role across the U.S. is USD $94,600 - $183,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $122,000 - $200,500 per year.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-payMicrosoft will accept applications for the role until October 25, 2024Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .
