As the Patient Scheduling ExperienceIf you’re ready to explore the next step in your career:You’ll enjoy…Career Opportunities – Tons of growth opportunities for your career Standard Hours – 100% in office role. Monday-Friday (8:00 am - 5:00 pm) Competitive Pay - $17.00-18.00 an hour Expedited Interviews – Access to additional Resume support and pre-interview questions Great Benefits – Take advantage of a Blue Cross Blue Shield benefits package (Dental, vision, 401k) Top Local Company – Join one of the largest employers and hospitals within the Atlanta area A day in the role…
Assist patients with scheduling their medical appointments.
They use an appointment scheduling software called Dash which overlays their EMR (NexGen) to help with scheduling. T
Team Leads handle most of the rescheduling.
Handling inbound calls 95% of the time - answering inquiries or transferring due to the mainline having limited prompts & about 30% of the calls are scheduling.
Handling outbound calls 5% of the time for follow up with patients.
Skills and Strengths:Strong Computer Skills | Great Customer/Patient Service | Medical Terminology | Patient Registration | Medical Insurance Knowledge | Insurance Payer Knowledge | EMR Systems | Patient Scheduling | Patient Service | Call Center | Medical Scheduling | Appointment Setting | Fast Paced | Strong Initiative | Multi-Tasking | Computer Savvy | Spanish | Bilingual | Medical Interpreting Core Experience:
Medical Call Center
Scheduling Experience (6+ months)
Medial Receptionist Experience
Healthcare or medical experience ideal to help understand terminology used
Medical Billing or Coding Certification will allow them to move into the Revenue Cycle Department long-term
LPN, CNA, RN will allow them to move into clinical opportunities
EMR - electronic medical records
Ability to work in a fast paced environment
Strong customer service experience - high volume calls
Insurance Payer Knowledge
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
