About Digital Technology:We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them. Job OverviewWe are seeking an experienced and visionary Principal Microservices Architect to lead the design, development, and evolution of scalable, secure, and high-performing microservices architectures. This role combines deep technical expertise with strategic vision, driving the adoption of modern engineering practices to enable agile business outcomes. The ideal candidate is a thought leader with hands-on experience in microservices, cloud-native architectures, and distributed systems, who can guide teams through complex technical challenges and ensure alignment with the organization’s strategic goals.What you get to do in this role:Architecture Leadership:Define and implement a robust microservices architecture aligned with the enterprise's strategic direction.Establish best practices and standards for microservices development, including API design, scalability, resiliency, and security.Lead architectural reviews to ensure designs align with the organization's technical and business goals.Collaboration & Stakeholder Engagement:Partner with product managers, engineering teams, and other stakeholders to translate business requirements into scalable solutions.Serve as a technical advisor and advocate for microservices principles across engineering and business teams.Technology Enablement:Evaluate and recommend tools, frameworks, and platforms for building and managing microservices.Drive adoption of DevOps practices and CI/CD pipelines to streamline development and deployment.Leverage container orchestration platforms (e.g., Kubernetes) for microservices deployment and scalability.Mentorship & Development:Mentor engineers and architects, fostering a culture of innovation, collaboration, and continuous learning.Provide technical leadership during critical incidents and post-mortem reviews to improve system reliability.Governance & Standards:Establish governance frameworks for service ownership, versioning, and lifecycle management.Ensure compliance with security and regulatory standards, embedding security principles into the design.
