Product Manager, Automation

Product Manager, Automation

18 May 2021
Georgia, Atlanta, 30301 Atlanta USA

Product Manager, Automation

Primary Location: 6305 Peachtree Dunwoody Rd, Atlanta, GA, USA

Division: Cox Communications Inc

Job Level: Individual Contributor

Travel: No

Schedule: Full-time

Shift: Day Job

Requisition Number: 213407
Cox Communications is the largest private telecom company in America, and we proudly serve six million homes and businesses across 18 states. At Cox, we are committed to creating meaningful moments of human connection, not only with our products and services, but also with our career opportunities. Come connect with us and lets build a better future together.

The Digital Workplace Services group has established an innovation team that is seeking a Product Manager in support of evaluating and executing on opportunities across platforms, processes and technologies that can enhance the employee experience. This role will be responsible for the execution of the full product life cycle of multiple concurrent initiatives tasked with creating product strategy, coordination of feature definition, monitoring product agile delivery and outlining the product marketing strategy. The product manager will need to interact effectively with internal customers, vendors, and technical architects to facilitate the incubation of ideas to products. The ideal candidate will also have a background in evaluating, documenting and implementation of process automation, including low code solutions.

- Works collaboratively with stakeholders across Digital Workplace services organization to proactively identify ways to utilize emerging technologies like AI/Automation to solve problems and optimize experience.
- Support and facilitate business ideation to clearly articulate and document the needs and opportunity
- Demonstrate strong data and analytical expertise in the evaluation of issues and formulating value based prioritization of product opportunities.
- Work closely with Technical Architects and Engineers to document and demonstrate the feature and product capabilities
- Coordinate and support the development, implementation, and tracking of product and platform roadmaps
- Collaborate and effectively communicate product strategy, features and marketing strategy to business, technical and executive leadership
- Oversee product assessment, software packaging, custom scripting, pilot testing, user acceptance and communication, and remediation activities associated with large scale software deployments.
- Identify opportunities to utilize automation technologies (UiPath desktop automation, ServiceNow workflow automation, Power Automate etc) to drive operational efficiencies
- Demonstrate strong organization skills and identify opportunities optimizing internal team process and procedures.
- Identifies and troubleshoots issues related to end user hardware, layered products, system, network, capacity and performance.


- 5+ years of experience Product Management
- 3+ years of experience working in Windows 10 end user computing environment required
- Excellent communication and people skills to work effectively with teams throughout organization
- Ability to work with minimal direction, yet also able to work in team environment
- Ability to analyze complex issues and get to root cause
- Must have experience with and understand the urgency required for supporting production systems

- BS/BA degree in related Information Technology field or equivalent work experience.
- Experience with automation platforms like desktop automation, workflow automation - UiPath, ServiceNow, BluePrism, Power Automate and AI platforms like chatbot
- Data analytics and reporting experience
- Experience with machine learning algorithms and pipelines a plus

Who We Are

About Cox Communications
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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