DescriptionYou Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Your mission:When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you’ll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague shares in the company’s success.In this role you will be directly responsible for signing up and qualifying customers for Business Line of Credit. You will be assisting customers with getting through the application, overcoming objections, troubleshooting technical issues, all with the end goal of getting customers approved for the Business Line of Credit.This role requires heavy telephone sales, both inbound and outbound, but no cold calling. You will be primarily working leads who have begun an application or prospects calling inbound with questions. Success in this role is measured by hitting and exceeding quarterly goals and achieving daily metrics in a compliant and ethical manner.What you'll be doing:
Prospecting new business through heavy telephone sales to warm leads and interested prospects
Diligently handle incoming calls understand the customer's needs, overcome objections, handle rejection in stride and ultimately close the sale
Guide prospects through the application to the point of qualification process for Business Line of Credit
Working with customers and internal departments to troubleshoot potential issues
Become an expert in the SMB landscape - you will understand the cash flow trends, common reasons customers apply, be familiar with terms & phrases used by SMBs, etc.
Partnering with other groups within the Business Blueprint organization including but not limited to other sales teams, Marketing, UX, support groups, Customer Service, etc.
Manage a pipeline of customers using Salesforce
Sell customers on the value of the American Express Business Line of Credit using ethical and compliant sales practices
Expectations:
Meet daily and monthly KPI ask, including handle/make 60 calls per day
Meet and exceed quarterly goals
Manage a book of business, including follow up with customers
Operate in a compliant and ethical manner
Contribute to the success of Lead Gen as a whole by being a thought leader
What we’re looking for in you:
2-3 years of sales experience selling to SMBs
Past telephone sales experience
History of consistently exceeding sales goals
Experience selling software, platform and/or SaaS solutions to SMBs
Has a desire to grow personally and professionally
Has a desire to contribute to a rapidly growing department
Strong communication and organizational skills
Above average computer skills
Ability to manage multiple work streams simultaneously
Salesforce experience a plus
Interpersonal skills we’re looking for :
Empathy : Demonstrate that you genuinely care about others, connect with a customer's situation, and deescalate conversations.
Creativity : Think outside the box; take calculated and compliant risks and ignore doubts in an effort to challenge the status quo.
Proactivity : Resourceful, has grit, and a positive "can-do" attitude; acts without being told what to do.
Flexibility & Adaptability : Can handle rapidly changing priorities and demonstrate resilience in the face of change.
Analytical Skills : Able to structure and process qualitative or quantitative data and draw insightful conclusions from it; exhibits a probing mind and achieves penetrating insights.
Follow - Through : Follows through on items without being micro-managed. Takes ownership over their work and results.
Multitaskin g : Being able to use multiple applications at the same time to effectively resolve issues.
Communication : Excellent interpersonal communication skills and ability to work across multiple groups with ease.
Compliant & Ethical : Operating with a strong moral compass, doing the right thing even when it isn’t the easy thing.
This will be a Hybrid position where you will be in the office 3 days a week.Working hours are Monday through Friday, 9-5 EST or 11-7 EST depending on your location.Training schedule & hours may differ from working hours.QualificationsSalary Range: $24.05 to $48.10 hourly bonus benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.Job: SalesPrimary Location: US-Arizona-PhoenixOther Locations: US-Georgia-Atlanta, US-Utah-SandySchedule Full-timeReq ID: 24003947
