Salesforce Administrator - 100% remote

Salesforce Administrator - 100% remote

Vacancy expired!

We are looking for someone with a deep understanding of the Salesforce platform, can quickly understand the current state and interpret business objectives, to drive implementation of the product roadmap. The Senior Salesforce Administrator will have experience in Healthcare & a solid understanding of HEDIS, Quality measures, and care gaps amongst other concepts in care management. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman's terms, clearly explaining design options and their potential impact.

Core Responsibilities

This is a varied business facing role, with the following responsibilities:

• Governance of user role based access and license management including roles, profiles, permissions, public groups, OWD, sharing rules

• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports

• Understanding of basic triggers/Apex code knowledge


• Sandbox environment management


• DevOps/release management experience


• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience


• Identify unused or underutilized platform features


• Create a platform roadmap and define priorities, liaising with stakeholders


• Own the communication of any platform changes to end users and stakeholders


• Data management to improve Salesforce data quality, implementing rules and automation as needed


• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer

• User support tickets

• Monitor and improve user adoption


• New user and ongoing user training


• Technical documentation


• Management of integrated applications and third party suppliers including
  [ Azure Data Warehouse, Domo, Nice In Contact CX One, Mailchimp, Ring Central, Gravity Forms etc]

Qualifications and Background

Required:

• Strong Salesforce product knowledge and at least 5+ years' of Salesforce Administration hands-on experience with Sales Cloud and a good understanding of Health Cloud


• 3+ years of Salesforce experience supporting a Healthcare organization


• Certified Salesforce Administrator


• Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder

Desirable:

• Bachelor's/Postgraduate degree, or professional qualification

Knowledge, Skills, and Abilities

Required:

• A proactive attitude to platform enhancements


• Designing scalable, best practice solutions


• Excellent relationship-building skills


• Ability to liaise with stakeholders at all levels


• Translating requirements into technical solutions


• Experience in change management and governance


• Training end users and key stakeholders


• Technical documentation


• Available and responsive to questions


• Experience implementing Salesforce configuration changes


• DevOps/release management experience

• Understanding of basic triggers/Apex code knowledge


• Demonstrates continued personal/professional development


• Active in the Salesforce community