Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.Work you'll do:This salesforce business analyst position performs a critical role supporting both existing functionality clarification, triage/troubleshooting, defect resolution support, and testing. This role will engage with business stakeholders to analyze reported issues,discern between defects, misunderstanding of functionality, or new requirements andassist developers in mapping those capabilities to solutions that leverage existing orplanned functionality. This role requires the ability to analyze business and technicalquestions and identify paths to resolution. The Functional Business Analyst will alsoconduct regression testing, systems testing, and User Acceptance Testing (UAT). TheAnalyst ensures that all products are built to 508 Requirements, and that all documents,visualizations and presentations are conformant. UAT will include browser testing,accessibility and 508, planning support needs to end users with disabilities and assistivetechnology users.The team Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences. We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results.Qualifications Required:
Demonstrated experience identifying risks that threaten operation successand recommend workarounds
Demonstrated experience keeping application running smoothly by testingand adjusting as needed, then documenting fixes
Demonstrated experience in analyzing business and technical questionsand identifying paths to resolution
Demonstrated experience engaging with business stakeholders togather/analyze issues or requirements and map them to solutions that leverageSalesforce functionality
Demonstrated experience performing troubleshooting, triage, and workingwith developers to resolve user issues. Ability to communicate with nontechnicalusers to resolve user issues.
Demonstrated experience designing advanced Salesforce reports,dashboards, list views and business process automation (using out-of-boxcapabilities)
Demonstrated experience performing automated testing, regressiontesting, system testing and developing/maintaining test scripts
BS/BA in related field (Business Management, Computer Science, orSoftware Engineering preferred)
Minimum of 3-5 years of professional experience
Minimum of 2-3 years of direct work experience supportingconfiguration of functional analysis for application(s) hostedon the Salesforce Force.com platform
Active Salesforce Administrator certification
Demonstrated experience with Agile development methodologiesincluding Scrum and Kanban
Demonstrated experience with VisualForce, HTML, Javascript andCSS and their applicability within Salesforce
Demonstrated experience maintaining, enhancing and creating workflows,functions and configurations within the Salesforce.com environment
Demonstrated experience managing new releases of Salesforce.com andefficiently implementing new features
Demonstrated experience in Excel for data manipulation and complexcustom reports
Demonstrated experience using JIRA to manage user stories and a productbacklog
Demonstrated experience with test automation tools such as Provar, SauceLabs
Must be a U.S Citizen that holds or is eligible to obtain the required security clearance for this role
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Bachelor's Degree
Ability to travel 20-50%, on average, based on the work you do and the clients and industries/sectors you serve
Preferred:
Demonstrated experience with 508 compliance
Active Salesforce Sales or Service Cloud certification
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.htmlThe wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97,000.00 to $145,000.00. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
