Are you a customer-obsessed, AI (Artificial Intelligence)-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience Platform (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.This role within Azure CXP Data & Applied Sciences team will provide you the opportunity to collaborate with a team working on cutting-edge Analytics, GenAI and ML (Machine Learning) solutions that drive specific, measurable, and impactful improvements to key areas of Azure customer experience. In an environment of high opportunity and impact, we are looking for a Senior Data Science TPM (Technical Program Manager) who can deliver on key Data and AI initiatives for Security, Reliability and Quality.Every day, our customers stake their business and reputation on our cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.ResponsibilitiesAs a Senior Data Science Technical Program Manager, you will:
Collaborate with colleagues to establish success criteria and performance metrics (OKRs, KPIs, etc.), regularly tracking and reporting on progress against these benchmarks.
Partner closely with cross-functional teams to identify and spearhead complex technical programs. Actively contribute to discussions on design, architecture, and documentation in these domains.
Define clear program goals and priorities by conducting rigorous data analysis and translating organizational requirements into actionable objectives.
Manage project schedules ensuring stakeholders follow timelines and procedures. Handle dependencies and address issues promptly, adjusting plans and communicating clearly if projects deviate from schedule or objectives.
Possess competent communication and presentation skills, proficient at engaging large audiences and diverse stakeholder groups.
Prepare and contribute to high-quality executive reviews to provide strategic insights and updates.
Identify complex opportunities and gaps across multiple product and service areas, collaborating with departments to assess opportunities, define solution options, and propose strategic roadmaps.
Develop and maintain comprehensive documentation related to integration processes.
Drive the execution of roadmaps overseeing project schedules, staging, implementation plans, and governance programs.
Foster a unified vision across teams, offering customer-centric input on priorities, and ensuring clarity on objectives to achieve.
Resolve intricate challenges that necessitate aligning cross-organizational strategies and securing commitment beyond immediate team boundaries.
Other: Embody our culture (https://careers.microsoft.com/v2/global/en/culture) and values (https://www.microsoft.com/en-us/about/corporate-values)QualificationsRequired Qualifications
Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience.
2+ years of experience managing cross-functional and/or cross-team projects.
Other Requirements:Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:
This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
Bachelor's Degree AND 8+ years experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience.
1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
6+ years of experience managing cross-functional and/or cross-team projects.
Experience delivering Data Science, AI & ML features.
Experience managing delivering E2E Data and AI solutions
Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-payMicrosoft will accept applications for the role until August 12, 2024.#PRIMOjobs#AzCXPMicrosoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .
