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The Cash Customer Operations Knowledge & Readiness team was founded on the idea that collaboration and a consistent project and change management experience helps our organization, Customer Advocates, and Customers succeed. In this role, you'll expand on this vision by implementing and overseeing the long-term continuous improvement strategies & processes.
You will partner with leadership across Cash Customer Operations (CCO) to evaluate the core needs of the business and build a team to guide CCO through the documentation and regular review of business critical processes. Identifying top priorities to increasing efficiencies and reducing waste by using Lean Six Sigma, Project Management, Business Analysis, and change management disciplines.
Responsibilities Include:
Conducts organizational and business process analysis in partnership with business unit owners and process owners/stakeholders.
Prepare value stream mapping for CCO-wide and business unit specific objectives by managing the planning activities for continuous improvement efforts (CPI).
Actively involved in designing and driving project plans with Project & Change Management and senior leadership partners to attain improvements as identified.
Equip the organization with operational excellence tools and practices by applying Lean Six Sigma methodology.
Identifies, documents, and drives measurable efficiencies and quality improvements across CCO.
Facilitates knowledge transfer to the business to drive ongoing improvement.
Understand governance and control best practices and incorporate into critical workflows with periodic certification.
Develop deep trust-based ‘advisor’ relationships with key stakeholders.
Facilitate discussion as needed; decision making, root cause analysis, conflict resolution.
Advise and influence senior leaders and stakeholders on key business decisions.
Assess CCO’s needs and hire and lead a team to support & sustain a continuous improvement model.
Advanced Green Belt or Black Belt trained with proven experience in application of lean principles in an operations environment. Certification is highly preferred.
5+ years in lean, project or change management leadership.
Demonstrated (3+ years) senior leadership experience in building and scaling process improvement or project management organizations.
Proven organizational and leadership skills to motivate and influence others positively to drive for results.
Applied knowledge of project and program management methodology, techniques, and tools.
Financial services or similar large scale services background is preferred, but not mandatory.
Excellent interpersonal skills; ability to build relationships and influence without authority.
Excellent communication skills; verbal, written, presentation, and listening.
Additional Locations: Philadelphia, Portland, St. Louis, Remote
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
Cash App treats all employees and job applicants equally. Every decision is based on merit, qualifications, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will consider employment for qualified applicants with criminal histories in a manner consistent with each office’s corresponding local guidelines.
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.
