What you get to do in this role:We are seeking a highly motivated Senior Sales Operations Manager to support our Hyperscaler Sales Organization. You will be joining a fast-paced, high-growth organization that is delivering against one of ServiceNow’s biggest priorities.This is an individual contributor role operationally supporting a sales team to achieve their business objectives and quota.In this role, you will:The strategic operations business partner for one or more of our hyperscaler (AWS, Google, Microsoft) sales leaders and teamOwn all aspects of pipeline and forecast management for your aligned sales team.Manage quota attainment and rep productivityMonitor and resolve opportunity data hygiene to ensure forecast accuracy and completeness.Own communication and governance of operational and compensation policies and processes.Support new rep onboarding – comp plan and quota assignments, system accesses, dashboard and tool enablement.Partner with Sales, Sales Operations, Finance, Commissions, NPI , Legal and other cross-functional teams as needed on deal support.Manage and resolve deal and compensation exceptions and escalations.Be the subject matter expert to operationalize new routes to market.  Provide input to and drive execution of all annual planning activities for your aligned sales team.Lead cross-hyperscaler forecast consolidation and managementOwn weekly roll up and communication of forecast across all hyperscalers.Establish forecast processes, methodologies and tools for efficiency, scale and accuracy.Drive forecast standardization and best practices across all hyperscalers.
