How you'll help us Keep Climbing (overview & key responsibilities)Delta IT is on a journey of transformation. We are
changing the way we do business from top to bottom. As thought-leaders within
Delta, we strive to create meaningful and innovative solutions and are looking
for team members to help us realize our vision. Join us on our transformation
journey in becoming a world-class IT organization at the world's best airline!Delta’s Salesforce COE is responsible for enabling all
business units who adopt Salesforce products – this means you need to be
naturally curious, driven to understand by asking questions, focused on
optimization, willing to explain to less experienced team members both in IT
and the business, and able to quickly pivot between diverse business units with
widely differing goals. It’s critical as a member of the COE to be a
standard-bearer for best practices, Salesforce knowledge, and making Delta a
better place.The Senior Salesforce Process Engineer role is one of
solution-oriented design. This role partners with our various domains to ensure
programs involving Salesforce have a sound architecture. The Senior Engineer
will help design effective, efficient innovative Salesforce solutions, defining
modernization and improvements to existing systems, and combining a high level
of Salesforce expertise with aviation industry standards to drive change and
innovation across business lines. This high-level role requires aptitude in
understanding current business needs and anticipating future business needs,
while designing integrated solutions that are agile, durable, and stabile.Responsibilities include:
Serveas technical lead and architecturally oriented SME for Salesforce applicationsat Delta
Leaddevelopment teams on and offshore
Liaisewith business stakeholders to ensure the roadmaps do not conflict from atechnical perspective and stay closely aligned to Salesforce best practices andDelta's IT posture
Leaddesign of new applications and integrations
SalesforceMessaging in App on Web deployment experience in an operationally criticalfunction using mobile app publisher
RobustSales Cloud knowledge in how to scale out for multi-faceted teams where somefunctions, but not all, are overlap and sensitive data cannot be shared acrossteams
ExperienceCloud knowledge for online, corporate portals.
CPQImplementation experience and subject matter expertise.
What you need to succeed (minimum qualifications)
Bachelor'sdegree in computer science, Information Systems or related technicalfield, or related experience.
6+years of professional experience in software architecture or seniorsoftware engineering capacity at enterprise scale
Understandingof AWS services such as IAM, VPCs, EC2, EBS, KMS, Airflow, GLUE, S3, RDS,Lambda, AWS Config, etc.)
Deepunderstanding of Salesforce Sales, Service, Experience Clouds, EventMonitoring, Marketing Cloud.
Fluencywith one or more scripting/coding languages such as Java, Javascript,REST, JSON, Python
Abilityto dig into a technical problem and lead troubleshooting sessions whennecessary
Demonstratedability to mentor and develop junior engineers and developers with bestpractices
Deepsense of ownership and accountability
Deepunderstanding of risks and benefits for solutions that meet the businessneeds
Strongorganizational and analytical skills with attention to detail, able towork effectively with domain partners across IT to ensure Salesforcesolutions are following Delta’s established patterns and frameworks
Platformarchitecture skills including site reliability engineering, quality andtesting, system design and integration, and implementation from the groundup
Experiencein leading design and development of Sales solutions on Salesforceplatforms that scale across Delta’s divisions
Experiencedefining and maintaining accountability to architectural design patternsand serving as a technology domain’s subject matter expert
Experiencein CICD, TDD and DevOps within Salesforce
Experiencedeveloping POCs and passionate about innovation of new solutions
Demonstratedability to think strategically about business, product, and technicalchallenges
Consistentlyprioritizes safety and security of self, others, and personal data.
Embracesdiverse people, thinking, and styles.
Possessesa high school diploma, GED, or high school equivalency.
Isat least 18 years of age and has authorization to work in the UnitedStates.
What will give you a competitive edge (preferred qualifications)
3+years of experience with the architecture and design of non-Salesforce basedcloud solutions, applications, integrations, and platform engineering
Experienceworking in an airline technology environment is preferred
Benefits and Perks to Help You Keep ClimbingOur culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%
New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
10 paid holidays per calendar year
Birthing parents are eligible for 12-weeks of paid maternity/parental leave
Non-birthing parents are eligible for 2-weeks of paid parental leave
Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here
