Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience Platform (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.We are looking for a Senior Software Engineering Manager to join the team. The Azure CXP team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.The focus of our Azure CXP Engineering is to build extensible platforms, connect customer experiences (CX), enable digital transformation, and improve customer outcomes. Our top-level objectives include winning customer satisfaction by providing the help they need and reducing customer challenges. Our team believes in living the core Microsoft values of Respect, Integrity, and Accountability.We are looking for someone with a passion for delivering well-designed, scalable, and reliable software for large-scale projects. As part of this role, you will be managing a team of incredibly talented software engineers and collaborating closely with multiple teams to deliver key customer solutions and the technology to support them.Every day, our customers stake their business and reputation on our cloud. You can help Azure CXP provide our customers with the world-class cloud services they need to succeed.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.ResponsibilitiesYou will be responsible for building end to end world-class customer experiences and own critical services that customers (internal and external) rely on when they are looking to adopt Microsoft Azure effectively. Lead the architecture, design, and implementation of services for extremely high scale, throughput, durability, and low latency. You will lead a team of software engineers. Lead the team in planning, scoping objectives, laying out execution plan and delivering results swiftly without compromising quality Provide hands-on technical leadership to the software engineering teams on architecture, design, development and live site. Conduct in-depth triage, troubleshooting, and forensics across all facets of the cloud stack while executing processes corrective action and continual service improvement ensuring 100% compliance with engineering standards. Drive Infrastructure security improvements for mission critical high scale workloads. Lead the definition of requirements, Key Performance Indicators (KPIs), priorities and planning of engineering deliverables. You will also work closely with cross-functional teams including our Product Managers, Designers, Partners and Customers to deliver a seamless, extensible, highly reliable and performant experience that meets the unique needs of Azure customers. We use various technologies in building our products, such as: C#, Azure, Service Fabric, Azure Kubernetes, JavaScript, AJAX, React, Web API etc. We strive to build lasting relationships on our team, and we make each other better by supporting, mentoring, laughing, and empathizing. We believe that diversity and empathy are key to building great teams and crafting innovative products with global appeal. We value variety in perspectives and backgrounds and work together to create an inclusive environment that supports this. Build highly productive engineering team by hiring and retaining top talent Mentor and grow an energetic, diverse, inclusive, and driven team with a good mix of talent across all levels. Bring your curiosity, entrepreneurial spirit, and passion to deliver on the promise of technology in a difficult, and exciting vertical You will be responsible for the long-term health of your team, hiring and retaining top talent, creating a healthy environment where everyone can do their work and provide hands on technical leadership as needed, with code reviews, development, quality assurance and live site.QualificationsRequired Qualifications:
Bachelor's Degree in Computer Science, or related technical discipline AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C, C#, Java, JavaScript, or Python
OR equivalent experience.
Other Qualifications:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Preferred Qualifications:· Bachelor's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C, C#, Java, JavaScript, or Pythono OR Master's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C, C#, Java, JavaScript, or Pythono OR equivalent experience.· 2+ years people management experience.Software Engineering M4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-payMicrosoft will accept applications for the role until August 10, 2024.#AzCXPMicrosoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .
