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The Site Reliability Engineer (SRE) will focus on solution design & enhancement for Fiserv applications as they are migrated between datacenters or as net-new solutions are deployed. The SRE will apply focus to new engineering and design challenges, developing a deep understanding of technical requirements and helping support definitions of application availability, scalability and disaster recovery methods. This position will work on a cross-organization, cross-functional team and will need to interface with Architecture, Application and Engineering teams through solution design and implementation.
Responsibilities:
Develop deep understanding of Solution Design as it is being defined including a full understanding of solution integrations, HA/scale and DR Design.
Ability to pull deep technical requirements for both existing and new solutions.
Focus on Application Migration between Fiserv Datacenters and net-new solution build.
Partner with Solutions Architecture teams to help develop design & solutions for applications and services.
Enables the adoption and implementation of cloud-based application reliability, resiliency, and observability /deployment best practices for production & non-prod environments including public cloud migration of our mission critical applications from the onprem data-centers.
Use the core Site Reliability Engineering principles of change management, monitoring, emergency response, capacity planning, and production readiness reviews to run the platform.
Monitor and report on service level objectives for a given applications services. Work with business and product owners to establish key performance indicators.
Partnering with security engineers and developing plans and automation to aggressively and safely respond to new risks and vulnerabilities.
Partner with the broader Fiserv organization to build a culture of rigorously learning from incidents.
Unblock, support, and effectively communicate across teams to achieve results.
Define roadmap and architecture based on technology and business needs.
Experience:
8+ years Systems Engineering (Windows or Linux), Architecture and Advisory/Consultatory Experience
Experience with high level programming languages & scripting (Python, Go, Java, etc.)
Experience designing, debugging and running fault tolerant large-scale distributed systems.
Experience working with public cloud platforms (e.g., AWS, Google Cloud Platform, Microsoft Azure, etc.)
Experience with creating and improving documented procedures and/or playbooks.
Knowledge of open-source configuration, orchestration, and CI/CD tools.
Knowledge of Kubernetes, PCF and/or Docker.
Deep understanding of Cloud Architecture and Operations.
Strong troubleshooting and debugging skills.
Ability to pull business and technical requirements together to help define technical solutions.
Experience with tools & technologies such as Prometheus, Grafana, AppDynamics, Dynatrace, Splunk and Moogsoft is a plus.
Understanding of standard networking protocols and components such as: HTTP, DNS, ECMP, TCP/IP, ICMP, the OSI Model, Subnetting and Load Balancing strategies.
Experience working on large, cross functional teams including ability to drive/lead the collective to the desired goal.
Experience identifying and escalating blockers, technical challenges and constraints on active delivery projects.
