We are seeking a Staff Agentic Software Engineer to lead the design and engineering of next-generation AI agentic workflows in ServiceNow Global Cloud Services OODP (Observability and Ops Data Platform) Team. This role sits at the intersection of workflow automation, AI/LLM technology, and enterprise software engineering, focusing on building scalable, reliable, and intelligent agent-driven processes for AI-powered observability products.As a Staff-level contributor, you will drive the strategy, architecture, and execution of AI-driven workflows, shaping how autonomous and semi-autonomous agents orchestrate tasks across complex systems. You will partner closely with product managers, architects, customers, and engineering teams to deliver robust, human-aligned, and production-ready agentic workflows that power the future of observability.What you get to do in this role:Lead the design and development of agentic workflows that leverage LLMs and autonomous agents to automate complex, multi-step business processes.Architect and implement AI agent frameworks to orchestrate planning, tool use, and collaboration across systems.Define, standardize, and maintain reusable workflow components (retrieval modules, planners, memory, state machines, execution engines).Collaborate with UX engineers, product managers, and domain experts to ensure workflows are human-centered, safe, and transparent.Build integrations with observability platforms, APIs, and other data sources.Apply RAG (Retrieval-Augmented Generation), structured knowledge grounding, and guardrails to ensure accuracy and reliability of AI-driven workflows.Establish best practices for end-to-end development, including design, implementation, testing, CI/CD automation, monitoring, and logging of agentic workflows.Mentor engineering teams in agentic workflow design patterns and share expertise in LLM orchestration at scale.Partner with research and data science teams to evaluate LLM models, optimize prompting strategies, and measure workflow efficiency, reliability, and trust.Drive continuous improvement by identifying opportunities for automation, optimization, and AI-first redesign of existing processes.Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through deliveryBuild intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs.Contribute to the design and implementation of new products and features while enhancing existing product capabilities.Integrate automated testing into development workflows to ensure consistent quality across releases.Participate in design and code reviews ensuring best practices in performance, maintainability, and testability.Develop comprehensive test strategies covering functional, regression, integration and performance aspectsFoster a culture of continuous learning and improvement by sharing best practices in engineering and quality.Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team.
