DescriptionWho are we? Checkmarx is the enterprise application security leader and the host of Checkmarx One™ — the industry -leading cloud-native AppSec platform that helps enterprises build #DevSecTrust.Powered by the intelligence from our industry-leading AppSec security research team, and our AI-driven technology and services, our platform is designed to enable CISOs, AppSec and development leaders to prioritize their teams’ focus on what impacts their business.Our offerings secure every phase of development for every application, from the very first line of code through production, while simultaneously balancing the dynamic needs of security and development teams.We are honored to serve more than 1,800 customers, which includes 60 percent of all Fortune 100 organizations. We are committed to moving forward with the unwavering dedication to the safety and security of our customers, and the applications that power our day-to-day lives.What are we looking for?Checkmarx is looking for a talented and an experienced Strategic Customer Success Manager to lead the activity with our strategic accounts in North America.The Strategic CSM will work as part of the Global Services team. The Global Services team is responsible for successful customer adoption of the Checkmarx products and delivery of technical services to Checkmarx clients. The Strategic CSM is responsible for planning and leading the implementation of the Checkmarx solutions, managing customer requests for support and new features, both on-site and over web conference meetings.The ideal candidate will lead the adoption of the Checkmarx products by our strategic customers in North America in coordination with the Product Management, R&D, Support, Professional Services and Sales departments to ensure customer satisfaction and success. We are looking for self-motivated individuals with strong leadership skills who are comfortable working independently, but also as part of a team.How will you make an impact?
Lead and manage the deployment and adoption of Checkmarx products by strategic customers in North America
Be responsible for technically managing multiple strategic accounts to ensure their satisfaction and success with Checkmarx products
Understand and formalize customer requests, needs, requirements and escalations
Work closely with Product Management, R&D, Sales, Professional Services and Support teams
Deliver technical demonstrations of the Checkmarx products in face-to-face meetings or remote web sessions
Become the customers’ champion and trusted adviser
RequirementsWhat is needed to succeed?
Experience in a technical account management or customer success role
Experience with writing and performing technical presentations and product demonstrations
Project management experience: prioritize & coordinate activities in complex dynamic environments
Ability to maintain a professional demeanor in high stress situations
Familiarity with OWASP Top 10 concepts
Experience with Cloud technologies, AWS, GCP, Azure
Familiarity with Container concepts and tools such as Kubernetes, Docker is a plus
Experience in software development, understanding of SDLC and experience with tools such as IDE, SCM, CI/CD is a big advantage.
DevOps, AppSecOps or related work experience using tools such as Github, Gitlab, Bamboo, Azure Devops, InteliJ, Visual Studio, Eclipse is a big advantage
Experience implementing and using Application Security Testing tools such as SAST, DAST, SCA is a big advantage
Willingness to travel up to 30% of the time
What we have to offer
Competitive salary
Medical, dental, vision, 401(K) and additional benefits
Culture of community and opportunity to work in a growing organization
Room for career growth and professional development
Training and educational opportunities
Checkmarx Inc. is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail requestdisabilityaccomodation@checkmarx.com .This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
