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Description We are offering a contract to permanent employment opportunity for a dedicated Tech Support Agent to join our client\'s team in Vinings, GA. In this role, you will provide first-line cellular support and address customer service requests over the phone. You will be the primary point of contact for customers seeking assistance with their cellular services, ensuring they receive timely and effective solutions. Key Responsibilities: Handle incoming customer calls, providing technical support and resolving issues related to cellular services. Address and resolve customer inquiries, complaints, and service requests with professionalism and empathy. Troubleshoot and diagnose technical problems, offering step-by-step guidance to customers. Document and track customer interactions and resolutions accurately. Maintain up-to-date knowledge of our products, services, and troubleshooting procedures. Requirements Qualifications: Strong communication skills and a friendly, patient demeanor. Previous experience in tech support or customer service preferred. Ability to troubleshoot and resolve technical issues over the phone. Flexible to work 1pm to 10pm, including one weekend day per week. Strong problem-solving skills and attention to detail. Technology Doesn\'t Change the World, People Do.®
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Description We are offering a contract to permanent employment opportunity for a dedicated Tech Support Agent to join our client\'s team in Vinings, GA. In this role, you will provide first-line cellular support and address customer service requests over the phone. You will be the primary point of contact for customers seeking assistance with their cellular services, ensuring they receive timely and effective solutions. Key Responsibilities: Handle incoming customer calls, providing technical support and resolving issues related to cellular services. Address and resolve customer inquiries, complaints, and service requests with professionalism and empathy. Troubleshoot and diagnose technical problems, offering step-by-step guidance to customers. Document and track customer interactions and resolutions accurately. Maintain up-to-date knowledge of our products, services, and troubleshooting procedures. Requirements Qualifications: Strong communication skills and a friendly, patient demeanor. Previous experience in tech support or customer service preferred. Ability to troubleshoot and resolve technical issues over the phone. Flexible to work 1pm to 10pm, including one weekend day per week. Strong problem-solving skills and attention to detail. Technology Doesn\'t Change the World, People Do.®
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Description We are offering a contract to permanent employment opportunity for a dedicated Tech Support Agent to join our client\'s team in Vinings, GA. In this role, you will provide first-line cellular support and address customer service requests over the phone. You will be the primary point of contact for customers seeking assistance with their cellular services, ensuring they receive timely and effective solutions. Key Responsibilities: Handle incoming customer calls, providing technical support and resolving issues related to cellular services. Address and resolve customer inquiries, complaints, and service requests with professionalism and empathy. Troubleshoot and diagnose technical problems, offering step-by-step guidance to customers. Document and track customer interactions and resolutions accurately. Maintain up-to-date knowledge of our products, services, and troubleshooting procedures. Requirements Qualifications: Strong communication skills and a friendly, patient demeanor. Previous experience in tech support or customer service preferred. Ability to troubleshoot and resolve technical issues over the phone. Flexible to work 1pm to 10pm, including one weekend day per week. Strong problem-solving skills and attention to detail. Technology Doesn\'t Change the World, People Do.®
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Description We are offering a contract to permanent employment opportunity for a dedicated Tech Support Agent to join our client\'s team in Vinings, GA. In this role, you will provide first-line cellular support and address customer service requests over the phone. You will be the primary point of contact for customers seeking assistance with their cellular services, ensuring they receive timely and effective solutions. Key Responsibilities: Handle incoming customer calls, providing technical support and resolving issues related to cellular services. Address and resolve customer inquiries, complaints, and service requests with professionalism and empathy. Troubleshoot and diagnose technical problems, offering step-by-step guidance to customers. Document and track customer interactions and resolutions accurately. Maintain up-to-date knowledge of our products, services, and troubleshooting procedures. Requirements Qualifications: Strong communication skills and a friendly, patient demeanor. Previous experience in tech support or customer service preferred. Ability to troubleshoot and resolve technical issues over the phone. Flexible to work 1pm to 10pm, including one weekend day per week. Strong problem-solving skills and attention to detail. Technology Doesn\'t Change the World, People Do.®
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Job Description
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Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.
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Are you interested in working in a dynamic environment that offers opportunities for professional Are you an experienced, passionate pioneer in technology - a solutions builder, a roll-up-your-sleeves technologist who wants a daily collaborative environment, think-tank feel and share new ideas with your colleagues - without the extensive demands of travel? If so, consider an opportunity with our US Delivery Center - we are breaking the mold of a typical Delivery Center.
