We are looking for a Technical Support Analyst in Atlanta, GA.
Long Term Contract
Responsibilities for this role family includes coordination with Business and Project teams to ensure that the organization standards are followed, service level agreements are established and followed and all deliverables meet requirements. '
-Defines, redesigns, and documents operations processes and procedures.
-Gathers, develops, coordinates, and maintains requirements for operations projects from initial phase to final implementation, ensuring deliverables meet requirements.
-Maintains and communicates operations project status and issues.
-Participates in evaluations of operations tools, facilities, and technology. 'In addition to the above:
-Partners with project teams and business users regarding new systems development to ensure that operations standards are followed and prepares the operations staff to provide support
-Partners with support staff and vendors to ensure that existing systems comply with operations configurations and performance standards.
-Partners with application teams and business users to establish service level agreements for operations functions. '
In addition to the above:
-Participates in integration and acceptance testing of new systems and leads from an operations perspective.
-Assists in training and mentoring operations personnel in current procedures and tools.
-Analyzes incident trends, identifies problems, and follows through on problem resolution.
Thanks & Regards,
Senior HR Executive
Datum Software, Inc. | Beyond the Data™
12000 Findley Road Suite 350, Johns Creek, GA 30097
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