This position is with GRI Engineering and Development, LLC, a division of MAT Holdings, Inc. GRIE holds a significant market share of the aftermarket braking segment.  Offering a complete line of brake rotors, drums, and friction components, GRIE has created a reputation for supplying high-quality finished components to the off-road and heavy-duty vehicle market.   This position is responsible for training the automotive brake pad customers. We are currently looking for a high-energy, dynamic individual. You will be responsible for the eastern half of the United States, east of the Mississippi River.Principle ResponsibilitiesAssist customer’s commercial sales team with in-the-field support and understanding, including but not limited to braking systems and componentsDevelop and maintain relationships with the customer’s commercial sales team to help retain and grow the existing business as well as pursue lost and potential accountsSupport customer’s commercial sales team by scheduling travel into individual markets to: Perform installer customer visits with accounts and sales managers to promote and educate on key features and benefits.Present technical and non-technical information on brake systems, components, and installations to different audiences (one person to small groups). The Best Practices checklist provides content examples.Conduct technical and non-technical training sessions in various atmospheres (regional shows or new store openings, national sales meetings or strategic account events, trade shows, etc.).Problem-solve any customer issues related to the brake system, manufacturer, and industry, and respond to any impromptu or urgent topics discussed during customer visits.Review industry updates and escalate concerns to internal contacts for responding to field research, inquiries, and complaints.Visit customer store locations and build relationships with teams to discover additional field feedback, market changes that affect business, and trends that require follow-up travel or extended presence within the region.Extensive travel (up to 75%) to various locations across the US.All major markets within each region must be traveled to at least twice a year, prioritizing installer customer visits during these visits with direction from the customer’s commercial sales team.Plan all region-specific travel with the customer’s commercial sales team, emphasizing commercial sales teams’ availability to prioritize field presence.Coordinate customer visits, training sessions, and content initiatives based on field feedback and commercial sales teams’ availability to optimize efficiency during travel.Understand customer commercial sales promotions and programs for all regional markets.Maintained customer visit call reports on a timely basis, as well as participated in weekly and monthly team conference calls.Attend yearly internal company training with corporate, R&D, and manufacturing sites.Available for urgent and impromptu projects that may require out-of-region travel.
