Provide strategic guidance to users in defining or designing processes to meet customer requirements; document existing customer business processes, identify inefficiencies and recommend system improvements and provide backup for SAP consultants as neededCommunicate with HQ for the implementation management and optimization of new and existing processes within SAP Logistics module as needed to support customer requirementsFull support of users within all relevant sites of company in North America. Identify and understand end users technical SAP SD,LE/EDI requirements, provide necessary training and documentation, work to build and maintain strong end user relationships and provide on-going supportMonitor and report on the status of any issues, proactively review and interpret performance against operating standards; provide information and reports resultsServes as the primary on-call support person for trouble shooting and correcting system issuesSalary: $110K - $140K (D.O.E.)
