Uberto Restaurant at Quercus is seeking a warm, highly organized, and detail-oriented Service Manager to lead our tasting menu experience and FOH service staff. This role is central to the guest journey, overseeing reservation communication, service preparation, dining room execution, guest notes, menu coordination, beverage communication, staff organization, and the many details that allow each service to feel seamless, personal, and deeply considered. As a member of our hospitality management team, this individual will work daily with our concierges, chefs, and gardeners to ensure exceptional guest experience and refined service standards.KEY RESPONSIBILITIES:Reservation managementAcross email, phone, and digital booking platform, including new bookings, changes, cancellations, rescheduling, confirmations, prepayments, refunds, and guest inquiriesMonitor daily reservation details, cover counts, pacing, guest notes, allergies, dietary restrictions, special occasions, and seating needsRespond to guests with warmth and professionalism in person, by email, and phone, ensuring each guest feels heard, considered, and well cared forService managementWork closely with the chef and culinary team to update menu notes, communicate dietary modifications, and ensure markings are prepared accuratelyPrepare service materials for staff education, chits, floor plans, and service notesLead pre-service preparation and lineup, ensuring the team is informed on menu details, allergies, special occasions, and service expectationsAct as a host and floor leader during service, supporting the team, engaging with guests, managing guest relations, and resolving service issues with professionalismMaintain guest notes and service records to support future personalization and repeat-guest recognitionWork closely with the wine manager to ensure wine pairings and beverage details are accurately reflected for staff and guest-facing materialsTeam leadership, training, and developmentHire, train, and manage service staff, fostering a culture of hospitality and excellenceCreate and coordinate ongoing training programs for service staff 
