Who Are We?Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.Job CategoryTechnologyCompensation OverviewThe annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.Salary Range$92,600.00 - $152,900.00Target Openings1What Is the Opportunity?At Travelers, we want to ensure our work can be done as efficient and effective as possible to deliver top-tier service and products to our customers, employees, and clients. The Technology Operations Center assists employees with their technology needs. As the Technology Operations Consultant, you will leverage your experience with many different disciplines and technologies supporting Mainframe, Network, Voice, Distributed and Cloud based systems. You can act independently to adapt quickly to new technologies and changes and lead the team in their adaptation.What Will You Do?
Perform and adapt to many operational tasks (analyzing alert patterns, developing specifications for enhancements, troubleshooting slow or malfunctioning applications/infrastructure interrelationships) across a multitude of disciplines and technologies.
Diagnose and resolve issues independently.
Provide leadership, guidance, and training to the team to ensure they continue growing and expanding their skills.
Consult and collaborate with the engineering teams and business units to assist them with their changes to the infrastructure and ensuring adherence to standards.
Lead the team to identify repetitive work functions that can be automated and work with the Automation Team to eliminate that work.
Leverage capabilities within ServiceNow to streamline issues and workflows to maximize efficiency.
Lead the team to identify improved monitoring opportunities and improvements.
Ensure there is effective documentation available to the team either by creating and publishing or supporting members of the team to do so.
Perform other duties as assigned.
Please Note: This position is Night Shift (6:00pm EST to 6:00am EST) - Wednesday, Thursday, Friday, and Every Other Saturday.What Will Our Ideal Candidate Have?
At least three years as a mainframe operations technician supporting a large IBM ZOS environment
Experience with ZOS, JES2, IMS, CICS, DB2, CA7 and MQ
Experience performing all aspects of mainframe operations, restart Lpars, handle incidents, implement change, etc
May also have experience supporting other disciplines such as Network operations or as a server admin.
The candidate is a go getter, proactive, seeks out work, and is looking to expand skillset and capabilities
Experience acting as a team lead.
Able to work independently and demonstrate effective decision-making skills.
Demonstrated ability to lead teams, mentor, and develop less experienced employees.
Experienced collaboration skills with demonstrated ability to participate and communicate within the team and with external groups.
What is a Must Have?
Five years of proficiency with one or more technologies across Mainframe, Network, Voice, Distributed and Cloud based systems.
Employment PracticesTravelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.Travelers reserves the right to fill this position at a level above or below the level included in this posting.To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .
