We are looking for a Kauai Lead (Manager) with a desire to share handcrafted, farm-to-table, taro donuts, delicious beverages, and delightful experiences with all those in search of the holey grail of donuts! This position is responsible for the overall success of our two food truck locations (Kapa’a and Hanalei). We also have a commissary kitchen in Kapa'a. The position will be supported buy a Kitchen Lead, Team Lead, and Shift Leads.
Job Overview:
The Shop Lead is responsible for operationalizing Holey Grail Leadership Values to support a positive, productive workplace environment and lead the overall success of their retail location and team. Responsibilities include implementing values-based strategies to build and maintain a positive work environment that includes hiring, training, and developing all shop team members, ensuring all our guests experience exceptional hospitality, and operating your location to be successful in meeting or exceeding financial and operational goals.
Responsibilities:
Team Culture:
Exemplify and utilize Holey Grail’s Leadership pillars to build a positive work space where team’s thrive and the contagious positive vibe magnetizes guests to return.
Lead with gratitude: We know that practicing gratitude invites joy into our lives. Joy positively impacts our team culture and guest experience. We are the sum of our parts; appreciation and care for each part makes us w(hole).
Guide with humility: learn and evolve together, roll up your sleeves and work alongside the team, stay open to feedback and new ideas, ask for help, practice a growth mindset
Practice courage: Lean into difficult conversations with empathy and clarity, normalized feedback loops assist in our evolution
Embrace celebration: focus on our strengths, celebrate small wins, add a dose of humor
Team Development & Leadership:
-Build, develop, inspire, and retain an incredible team, regularly giving and receiving positive and constructive feedback and coaching your shop team to perform and be their best
-Focus hiring on team members who excel at customer relations - enjoy talking with guests, positive friendly demeanor, excellent communication skills and those with weekend availability.
-Conduct hands- on store training and check-ins for all team members, understanding and adapting to individual learning styles
-Monitor team member progress and completion on training platforms
-Provide a minimum of quarterly one-on-one’s for seasoned team members consistent culture checks to give and receive feedback, ensure team members feel respected, safe and are working collaboratively
-Exemplify servant leadership - support focuses primarily on the team member lifecycle growth, health and well-being of , connect individuals to resources and referrals through our EAP program, work alongside teams as a partner in the workpeople and the communities to which they belong.
Business & Shop Operations:
- Manage day to day shop operations to drive strong and ever-improving performance to meet or exceed financial KPIs and shop goals
-Master each shop level role; consistently role modeling exceptional skill and attention to detail of preparation, operations, cleanliness, and guest experience
-Ensure high standards of product quality, taste, and aesthetics for every donut, drink, and food item served in your shop
-Hands-on shift work, not only to help the team in busy moments but to stay constantly connected to the heart of our work and find ways to continually improve it
-Ensure every guest at your shop has a wonderful hospitable experience, and continually find ways to coach and celebrate your team in to exceeding guest expectations
-Spend time each day positively engaging guests and inquiring about their experience
-Take the lead on solving immediate issues and doing damage control, ensuring every guest leaves satisfied
-Ensure poor customer experience reviews are dealt with in a timely and professional manner including repair work with the guest, verbal and written warnings, and termination of team members who do not consistently meet guest experience expectations after warnings and coaching.
-Create and maintain a thoughtful work schedule for your team that balances individual, team, and shop needs while meeting our goals for efficiency and guest experience
-Foster a positive work environment through continuous growth and development
-Ensure efficient ordering and inventory, ensuring that we can always meet our guests' requests while limiting waste
-Oversee bi-weekly payroll with completion of timesheet edits, time off requests, tip pooling, and final payroll processing
-Facilitate product launches, promotions, and occasional location events
-Uphold compliance of company, local, state, labor and health department policies for all team members
-Communicate essential information in a timely manner and maintain confidentiality when appropriate
-Demonstrate leadership through cleanliness and organization of interior and exterior of location, facilitating preventative cleaning for equipment and shop
-Provide timely documentation of feedback given to team members, time and attendance, status changes, injuries or safety issues, and other required documentation
-Monitor break times and ensure that team members take adequate breaks per local laws and regulations.
-Take the lead to serve and positively engage influencers and media
-Collaboration with HG Support Team, Vendors & Community + Vendors
-Collaborate with Director of Operations to strategize implementation of product launches, shop goals, areas of opportunity, and financial performance goals
-Collaborate with Human Resources department on team, guest, and personnel matters
-Collaborate with the Holey Grail marketing and support teams to creatively engage influencers, your community, drive new customer growth, and deepen relationships with returning guests
-Give feedback and communicate challenges to the Director of Operations and other support team members (operations, HR, culinary, marketing, supply chain)
-Collaborate and coordinate with vendors for ordering, facilities, and operational needs
-Give feedback and participate in improving training with Cafe Success
-Conduct community outreach to improve traffic to your location. This could include attending community meetings, working with travel bureaus, doing outreach to hotels, event coordinators, engaging in festivals
A Shop Lead is:
A role model who exemplifies and reinforces all of Holey Grail values
Excellent communication, interpersonal skills, and time management
Takes accountability for all aspects of their job and related jobs across cross-functional work.
A strong and dedicated people leader who supports and challenges their team to be their absolute best. You have a record of coaching others to step up and lead
A business leader who understands how to drive your shop to financial success through operational excellence, creative initiatives, and building a fantastic team
Obsessed with hospitality and experiences - anticipating the needs of others, deeply empathetic, and filled with a spirit of gratitude to both guests and your team members
Dedicated to recognize and address bias and privilege - speaking up to address any form of discrimination
An advocate for equity - committed to continuous learning about all forms of discrimination and using that information to ensure safe space for the team
A role model who exemplifies and reinforces all of Holey Grail values
Energized by ambitious and challenging goals - you don’t just meet them but surpass them.
Never satisfied with the status quo and always looking to improve you and your team’s results
Able to balance both the big picture and the nitty-gritty in shaping and leading the strategy for your shop while simultaneously driving excellent day-to-day operations at the lowest smallest level of detail
Articulate and practical in your written and verbal communications to people at all levels of the company - you get to the point but do it with confidence, humor, and grace
An enthusiastic collaborator who loves drawing upon and learning from the input of other Holey Grail team members
Flexible and creative in problem-solving
Able to handle challenging situations by using curiosity to learn more, asking for support, and keeping confidentiality within the retail unit.
Demonstrate self-reflection and welcome feedback for growth
Qualifications:
2+ years of retail/hospitality experience with a strong preference for coffee, food & beverage
2+ years of retail/hospitality management experience leading a team of 10+ people preferred
A strong understanding of a profit and loss statement and knowledge of how to manage and impact it
Confidence using computer programs, especially Google Drive (Sheets, Docs, Calendar, etc.)
A deep passion for food, beverage, and amazing guest experiences
and/or holidays
Available to work weekends, two out of three weekend shifts days (Fri. Sat. & Sun.)
Available to work opening and closing shifts (minimum one opening and one closing shift per week)
Ability to lift, push, pull up to 50lbs
Comfortable operating commercial kitchen equipment such as dough mixers, blenders, and donut fryer with hot oil
Manager levelExisting Food Handler Certification required a plus
Must have a valid driver's license and access to a vehicle
Benefits:
Medical, dental, and vision coverage for full-time employees
Paid Time Off and Parental Leave coverage for full-time employees
Employee Assistance Program
Sick & bereavement leave
401K enrollment
Use of Holey Grail van
Free donuts and beverages at any of our shops
Discounts on Holey Grail Donuts merchandise
A budget for team-building activities
Great music, fun vibe, and dancing allowed :)
Salary: $72,000 plus bonus structure.
This an exempt position, not eligible for overtime pay or to earn tips.
Holey Grail Donuts is an Equal Opportunity Employer. We value an open mind, dedication to work, and a collaborative spirit. We hire based on these qualities, a job’s requirements, our business’s needs, and an applicant’s qualifications. We do not tolerate discrimination or harassment of any kind—in the hiring process or in the workplace.
We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions.
We may refuse to hire relatives of present employees if doing so could result in actual or potential problems in supervision, security, safety, or morale, or if doing so could create conflicts of interest.
We will consider qualified applicants with arrest and conviction records.
