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Americor is an innovative finance technology company, focusing on consumer loans and debt resolution. We are looking for self-motivated, enthusiastic, and dedicated Customer Service Representatives to join our rapidly growing company!
What you will do:
Handle inbound and outbound customer related phone inquiries and ensure that issues are resolved promptly, professionally and thoroughly
Manage escalated client calls with courtesy and professionalism
Respond to email correspondence quickly and competently
Utilize outstanding typing skills to enter detailed notes into our system
Educate our clients on the companys products and programs
Look for innovative ways to enhance the customers experience
Multi-task like a rockstar, switching between multiple screens and systems with speed and ease in order to provide quick and accurate information to the client
What we provide:
Innovative technology
A fun and energetic work environment (Lunches, awesome Co-Workers, Motivational Leadership)
Health Benefits after 60 days of full time employment
Growth Opportunities
What we are looking for:
Our ideal candidate is an organized and diligent, team-oriented individual, who is great with customers. They excel in effective customer communication and are willing to go above and beyond their day to day duties to enhance the customer experience
What you will need to succeed:
An outstanding focus on the customers needs
A pleasant, friendly attitude, with an ability to adapt to change.
Previous Debt Resolution experience is a huge PLUS!
At least 1 year of Call Center Customer Service Experience
Experience dealing with difficult customers
Highly developed sense of integrity
Ability to communicate clearly and professionally both verbally and in writing
An empathetic ear and excellent active listening skills
Great attention to detail and organizational skills
Solid decision-making skills
A strong work ethic, and willingness to work a flexible schedule as needed
Technical savvy; able to use multiple computer systems while in conversation with a client
Must be able to type at least 40 wpm
Operate with INTEGRITY, deliver VALUE, strive for EXCELLENCEand do it with PASSION and you will make a difference in people's lives at Americor. Apply today
Americor is located inside of the World Connection call center in Boise. To apply please email your resume to the email reply or come in to our office.
