Experienced Business Data Analyst to join Customer Success team in the Search Performance Optimization COE (Center of Excellence). The team collaborates with customers throughout their journey with Algolia from pre-sales to post-sales and renewal. It serves as trusted advisors who understand customers' business challenges, configure the right solutions, and optimize for search performance indicators (i.e., CTR, CVR) and ultimately business results (i.e., AOV, CLV, revenue).
Working with large customers to improve AI feature adoption, expansion and renewal rates through the application of search performance data assessments
Analyzing 1st party and 3rd party analytics and A/B test data to make judgements about search & discovery performance including query spectrum coverage (i. e., head vs long-tail), result-set relevance and ranking efficiency
Tying this performance data to business outcomes and telling a clear and compelling story, tailored to each customer’s maturity level on their search & discovery journey
Delivering ROI analyses for prospective and existing customers to inform business cases for AI feature adoption, contract renewal decisions and engineering resource allocation
Analyzing and optimizing core ranking and AI feature configuration
Identifying and advising customers on the areas where they should focus their efforts to get the most out of Algolia’s AI Search platform
Developing and sharing thought leadership with fellow colleagues in our Pre-sales and Customer Success teams
