McDonald’s is built on the foundation of Running Great Restaurants. Join our high-performing team responsible for enabling our restaurants to operate at their best as we strive to deliver exceptional customer experiences today and in the future.We’re on an exciting journey to pioneer the future of digital customer interactions through conversational commerce. McDonald’s innovative approach aspires to go beyond traditional voice ordering to offer seamless, interactive ordering experiences across a variety of platforms, devices and channels including drive-thru, with the aim to enhance our customers digital ordering experience, while seamlessly integrating into our restaurants, unlocking new customer engagement opportunities and a best-in-class experience.In this exciting role as a Director Global Restaurant Operations, you will be responsible for leading the Operational priorities as we move thought concept ideation, development and restaurant pilot testing for Conversational Commerce.This position reports to the Senior Director, MCX Global Restaurant Operations and will be Chicago (MHQ) based.Accountabilities and ResponsibilitiesSupport ideation, development and launch of conversational commerce experiences, ensuring these initiatives seamlessly integrate into our current restaurant operations while elevating the customer and restaurant experience.Partner with Conversational Commerce initiative lead to develop test plan, define operating standards and procedures and develop necessary tools and resources to launch.Lead market zero testing efforts, engage as a strategic partner to test markets and work collaboratively across functions to drive the project forward ensuring timelines, goals and commitments are met.Provide Senior leadership updates on initiative progress, keeping projects on track and budget where applicableManage/support Speedee Labs and in-restaurant testing, ensuring tests are designed for insights and ability to inform strategic decisions (menu, operations, digital, technology and restaurant design)Define conversational commerce customer and operations key performance indicators, evaluate performance of test restaurants.Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $168,350-218,860 per year 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
