Are you highly organized and adept at ensuring smooth communication between departments? Do you excel at maintaining precise, accurate information in a fast-paced environment? KENTECH Consulting Inc. is seeking a detail-oriented and customer-focused Intake Specialist to be the crucial first point of contact in our background investigation process. Your role will facilitate seamless case intake and handoff, supporting timely and effective service delivery for our clients.Key ResponsibilitiesServe as the initial point of contact for incoming background check requests, ensuring accurate data capture and seamless case setup.Coordinate and liaise with internal departments (such as Investigative Analysts and Verifications) to ensure smooth handoffs and consistency in service delivery.Review and validate incoming client information for completeness, addressing any missing details to minimize delays.Maintain accurate records of case intake activities in our case management system, ClarityIQ.Prioritize intake tasks based on client requirements, service standards, and timelines.Communicate with clients to clarify initial information when necessary, fostering strong customer relations and proactive communication.Support ongoing improvements in the intake process, contributing ideas to enhance efficiency and client satisfaction.
