Career Area:Product SupportJob Description:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.Caterpillar’s Construction Industries Services Division (CISD) is hiring a Program Manager for Integrated Services .Job Summary: Lead the proactive management of service leads execution and customer value agreements (CVA) fulfillment leveraging condition monitoring technology. Develop a consistent strategy to support service leads and operations with remote service capabilities. This role is responsible for managing communications, metrics, reporting, and the overall project delivery, plan, and budget, along with ensuring collaboration across the enterprise for projects under their leadership.What You’ll DoThe Program Manager is accountable for ensuring successful and on-time delivery of projects addressing clear customer requirements and delivering value for customers resulting in incremental CVA, CM insights and parts revenue.
Lead project teams comprised of marketing, operations, business, product group and digital resources tasked with developing/integrating, piloting, proving, and documenting digital and Condition Monitoring (CM) elements in support of Customer Value Agreements (CVAs) and Prioritized Service Events (PSEs).
Lead project teams through prototype, commercialization, pilot, implementation and follow-up stages of various projects or tools.
Develop, produce, and deliver project management schedules, stakeholder updates, and gate reviews, using professional project management tools and techniques.
Manage change and take active leadership in timely decision making.
Leads progress of projects, discusses challenges/roadblocks with affected areas, assures appropriate personnel are informed and steps are in place to meet schedules and recommend possible solutions and alternatives.
What You Have:
Extensive experience in direct project/program management
Effective communication skills and strong attention to detail
Excellent interpersonal, consulting and influence skills
Strong analytical and organizational skills, self-starter, strategic thinker and strong decision maker
Advanced skills in Excel, MS PowerPoint, and MS Project
Demonstrated experience delivering on time, on budget projects
Extensive relationship management and problem solving skills
Customer focus and service excellence mindset
Top Candidates Will Also Have:
Product support or aftermarket experience
Condition monitoring experience
Field experience working with dealer or distributor networks
Six Sigma Black Belt certification / experience
Change Management certification / experience
Project Management certification
Bachelor’s degree
Knowledge of dealer service processes
Familiarity with new product introduction (NPI) process
How We Support You (Employee Benefits)Our goal at Caterpillar is for you to have a rewarding career. We offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a yearly bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).Your Work Shapes the WorldAt Caterpillar, we believe each person is unique and valued, and are committed to ensuring that our workplace is diverse and representative of the many customers we serve around the globe. Different perspectives help us achieve our best work and come together to form a high-performing Caterpillar team that makes positive changes in the communities where we live and work.Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.Posting Dates:March 11, 2024 - March 24, 2024Any offer of employment is conditioned upon the successful completion of a drug screen.EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.
