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This position is responsible for leading and directing all community operations. The Community Manager leads and motivates community staff members to provide service to residents and maintain a high level of resident satisfactionEssential Functions and Responsibilities:
Lead, direct, and control all facets of the community to ensure quality services and a high degree of customer satisfaction by to Bell Apartment Living standards and policies, while working within budgetary guidelines
Recruit, hire, onboard, manage and provide performance feedback to employees to ensure community performance and adequate staffing. Motivate associates through recognition programs, training, and team building. Ensure team meets BAL strategic drivers
Train staff members on proper leasing techniques and resident service
Ensure property performance is maximized—this includes walking the grounds to ensure product is show ready; walk all made ready apartments to inspect and ensure ready for new resident
Tour visitors and guests (this includes prospects, owners, investors, guests from corporate) to show amenities, apartments, models, community, etc. (this may involve walking on hills and up and down 3 flights of stairs)
Conduct regular performance appraisals and address any associate concerns or employee relations issues. Maintain complete and accurate associate files and a high level of associate satisfaction, as measured by periodic surveys
Conduct weekly meetings with leasing and maintenance staff (Some are held while standing in the maintenance shop or office for up to 30 min at a time)
Ensure BAL strategic drivers are communicated to staff and achieved
Develop and administer the community budget
Evaluate unit prices in accordance with the market and budgeted goals
Develop an annual marketing plan and conduct marketing reviews on a monthly basis
Obtain bids for all contract services and oversee routine capital projects; coordinate with Construction Services, as necessary
Ensure that the onsite staff provides the highest level of service to residents; respond appropriately to survey results
Responsible for 35% of leasing activities
Additional Functions and Responsibilities:
Additional duties as assigned
Knowledge, Skills and Abilities:
Must have proven ability to build, lead, and serve on teams required
Must demonstrate strong marketing skills required
Must have advanced mathematical stills and ability to analyze and explain financial reports
Must have strong working knowledge of MS Office Suite to include MS Excel
Must have Onesite and Yieldstar knowledge or knowledge of similar programs
Must have strong time management skills and ability to multi-task required
Must demonstrate support of Bell Core Values
Must demonstrate support of BAL strategic drivers
Must demonstrate ability to provide exceptional customer service
Must be able to clearly communicate both orally and in writing
Must be able to understand directives both orally and in writing
Must have superior interpersonal skills; ability to get along with diverse personalities; tactful; mature, flexible
Must present a professional image
Must be resourceful and well organized
Education and Background:
BA/BS in business, sales or related field, relevant experience or a combination
Successful supervisory experience
3+ years’ experience in a property management role preferred
Bell Partners, Inc. (“BPI” or the “Company”) is an equal employment opportunity employer. BPI’s policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age, disability, pregnancy, military/veteran status, marital status, genetic information, gender identity, sexual orientation or any other basis protected by applicable federal, state, or local laws. BPI also prohibits harassment of applicants or employees based on any of these protected categories. It is BPI’s policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.Note to Applicants: Smoking is prohibited in all indoor areas of Bell Partners Inc. unless designated smoking areas have been established by a particular location in accordance with applicable state and local law.Why Join Us?
At Bell, we're family. It is through the combined efforts of our associates that we achieve our Mission of being the apartment company of choice by creating value and honoring commitments to our residents, partners, and other associates.
As part of Bell, your work is rewarded through competitive compensation and reward strategies, through sincere appreciation and through opportunities for enrichment and advancement.
Collectively, our company boasts one of the most talented, hardworking, and service-oriented teams in the apartment industry.
With a clear vision of where we want to go, and the best associates in the industry to help us get there, Bell's future remains bright!
Come Join Us!
