Experis is an industry-leading technology recruitment and project services firm, driven by data and enabled by global reach. We can connect you to an individual with a specific skill set, manage capacity across a team, or provide in-house expertise to deliver your project. Experis has an immediate need for TECHNICAL ENGINEER - DYNATRACE to support our STATE GOVERNMENT client ONSITE reporting to Quincy, MA 02169.ROLE TECHNICAL ENGINEER - DYNATRACEINDUSTRY State GovernmentDURATION CONTRACTLOCATION ONSITE reporting to Quincy, MA 02169INTERVIEW pre-qualifying MS TEAMS conversationPOSITION SUMMARY: Operations & Systems EngineerThe Commonwealth of Massachusetts’ Executive Office of Health and Human Services (EOHHS) is currently seeking an exceptional individual to join the Health Insurance Exchange team as an Operations & Systems Engineer. The Operations & Systems Engineer is a key member of the operations team, providing analytical solutions and presents recommendations to enhance operations processes and meet strategic objectives.DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES: Proactively monitor systems for availability, capacity & performance and when necessary, investigates and analyze the problems/issues, assess criticality, and report out as required. Ensure issues are identified, documented, communicated, and appropriately escalated to ensure timely resolution of each request. Exercise responsibility and maintain acceptable levels of service performance in resolving issues, data collection, recording, reporting, and in maintaining controls over IT processes. Set up and configure Dynatrace dashboards to track system performance, application behavior, and user experience metrics such as response times, throughput, and error rates. Create custom alerts in Dynatrace to detect performance degradation, triggering timely resolution before impacting end users. Collaborate with technical and non-technical personnel (Agency functional experts, vendors, PMO, architects, etc.) to resolve open issues on a timely basis and update status and maintenance in ticketing system. Provide technical support for daily operations & oversee production system maintenance activities in close cooperation with our vendors. Participate in the patch management process for servers, system, and software. Support data updates and create both scheduled and ad-hoc reports using SQL and other DB tools. Develop project plan/timeline estimation and identify key milestones for the operations team. Monitor, track, and complete project tasks as required, ensuring outputs are timely, high quality, and tailored to stakeholder needs. Develop and implement “best practice” methodologies to enhance operations efficiency. Provide support associated with tracking, validation, and driving closure of PROD Batch Schedule exclusions, workarounds, defects, and data corrections. Manage the User Access Request process for Database, Monitoring Tools and other HIX system access. Manage the Digital Certificate update process in close cooperation with our vendors. Maintain the software inventory list including latest version and planned updates. Design presentations at high levels, incorporate advanced features of PowerPoint, Excel, etc. Adhere to all the Secretariat’s, EOHHS IT’s, and relevant Management policies, procedures, and standards.PREFERRED QUALIFICATIONS Demonstrated ability to solve complex IT problems, monitoring servers and report generation. Ability to resolve problems as they arise and handle situations expeditiously. Must be a self-starter, have a broad technical background of systems, software, and technology, possess both critical-thinking and analytical skills and must be able to multi-task. Proven experience diagnosing and resolving complex IT issues using performance data from enterprise monitoring tools like Dynatrace. Familiarity with the following or other similar tools and technologies Dynatrace, QuickSight, AWS. Basic scripting skills (e.g., Linux shell, Python) for task automation related to monitoring and reporting. Familiarity with synthetic monitoring, log analytics, and APM (Application Performance Monitoring) best practices. Experience creating reports using SQL and Toad or SQL Developer. Working knowledge of basic DB concepts. Experience creating/interpreting architectural diagrams, ER diagrams and other technical documents. Demonstrated experience with ticketing system preferably service now. General knowledge and experience with Developing and presenting status reports, trends, and metrics. Ability to take notes and document all user interactions and steps taken. Excellent communication experience with technical and non-technical staff Ability to develop and maintain effective relationships with management, vendors, end users and program team members. Working knowledge of JIRA & SharePoint.JOB REQUIREMENTS: EDUCATION AND EXPERIENCE Bachelor's degree in information systems, Computer Science, or a closely related field Minimum (5-8) years of analytical experience, preferably within operations and system engineering roles with a focus on performance monitoring and troubleshooting. Experience working in a production environment with mission-critical systems, preferably in a regulated or government setting. Proficiency with MS Office applications including Outlook, Word, Excel, PowerPoint, MS Project and Visio a plus Deep knowledge and hands-on experience with Dynatrace.he Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
