Discover. A brighter future.With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.Come build your future, while being the reason millions of people find a brighter financial future with Discover.Job Description:Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.As a part of the Acquirer Digital Acceptance team, the Executive Relationship Manager will develop new and existing partnerships. These partnerships bridge the gap between legacy payment experiences and new solution providers that solve critical business issues. Key focus areas include:
Strengthening relationships with card brand networks and Fraud Service Providers to identify business development opportunities.
Ensuring overall parity with card networks – products, capabilities, N2Ns, alliances, etc.
Identification of obstacles and root causes; utilizing problem solving techniques for resolution.
Reinforcing DGN’s industry presence
Driving the “Power of Day One”
Partnering internally with operations, product, and marketing on strategic initiatives (support Operations on contract related needs)
Serving as the liaison for Discover by maintaining relationships with decision-makers across all divisions of the card networks
Compliance: Enhancing risk awareness and fraud prevention, escalating and driving awareness of "at risk" items to senior leadership; creating, implementing, and managing measures to ensure risk mitigation and compliance
As a part of these efforts, the role will also manage projects that require industry collaboration, gathering customer insights, ensuring ongoing adherence to risk and compliance requirements. Other responsibilities include, but are not limited to: driving transaction volume growth and market-share improvement, ensuring consistent implementation of Discover value-added products, assisting with strategic initiatives and marketing programs to broaden the DGN acceptance footprint.The role will require domestic travel up to 35%.What You’ll Do
Lead the acquiring, business development, and client management efforts for our top partners.
Serve as the subject matter expert for assigned portfolio.
Ensure execution of projects with department wide impact.
Actively manage and escalate risk and customer-impacting issues within the day-to-day role to management.
How You’ll Do It
Serve as the strategic liaison between Discover and assigned enablement partner(s) by maintaining relationships with decision-makers across all divisions of the assigned partner
Partner internally and externally to identify, develop and implement new business opportunities.
Present and execute marketing and promotional initiatives to increase transactions, grow market-share and improve merchant stated awareness, acceptance and product offerings
Develop and implement operational initiatives and ensure full compliance with Discover Network’s Change Release process, compliance and business practices
Leverage industry knowledge and experience to drive sales, accelerate business results and build and win new acceptance
Maintain data integrity in Salesforce system.
Qualifications You’ll NeedThe Basics
Bachelor's degree in Business Administration and Management, Marketing, Finance, or related field
6+ years of experience in Business Development, Sales, Relationship Management, Strategy, or related
In lieu of a degree, 10+ years of experience in Business Development, Sales, Relationship Management, or Strategy
Bonus Points If You Have
Master's degree in Business Administration and Management, Marketing, Finance, or related field
Sales/Relationship management experience in the Payment Services industry (and experience managing card brands and Fraud Risk Partners)
Exceptional relationship management and consultative sales skills and proven experience building deep and influential relationships with key stakeholders, executive level clients and internal business partners
Ability to leverage industry and technology knowledge and experience to accelerate business results with senior level contacts of assigned technology partners
Proven ability to produce and deliver influential presentations to senior level audiences (internal & external)
Strong project management, business analysis, strategic thinking, interpersonal and communication skills
Consultative Selling and Win Partnership Mindset
Ability to work independently in a home office environment
#LI-BP1 #ReApplication Deadline:The application window for this position is anticipated to close on Aug-28-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.Compensation:The base pay for this position generally ranges between $88,500.00 to $149,300.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.Benefits:We also offer a range of benefits and programs based on eligibility. These benefits include:
Paid Parental Leave
Paid Time Off
401(k) Plan
Medical, Dental, Vision, & Health Savings Account
STD, Life, LTD and AD&D
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan
Learn more at mydiscoverbenefits.com .What are you waiting for? Apply today!All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) (https://www.dol.gov/agencies/ofccp/posters)Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
