Description:-Call volume – 20-30 calls per day-9 minute handle time. (375 minutes in a day without 30 mins of lunch). 40 calls a day. -Incoming phone calls. Mainly state farm agents, some customers might be on some of the calls.-Help with applications and completing those, how do they take a withdrawal, update beneficiaries etc.Qualifications:Must have: 2+ years of customer service experience Strong computer skills and typing skills Strong communication skills Strongly Preferred but not required: Financial services background , experience working with financial products (IRA, fixed annuity, etc) Soft Skills:
Soft skills are really most important - customer service and attitude is number one!
Attendance and reliability!
-Positive attitude
Learning agility
Hours:Hybrid schedule: They roles mainly remote! But technically hybrid roles. There will be 4-5 days per month that the reps have to work in the office. One week of the month on Monday-thurs they will work in the office (This typically falls in the 2nd week of the month). The reps will work 100% remote the other weeks. Monday – Friday 8am cst – 6pm cst (any shift within there – openers are 8-4:15, 9:45-6pm closers). 30 minute lunch and 30 minutes of break (self selective breaks). About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
