Branch Manager lReports to:Regional Operations ManagerResponsibilities:The Branch Manager will often be a player/coach responsible for leading a safe, high-performing, customer-focused team. The Branch Manager will recruit, hire, train and retain service technicians by working as a servant leader role while leveraging all Crane 1 support resources. This is a demanding, 'hands-on', entrepreneurial position that requires a person with the ability to prioritize and complete a wide variety of management, operational, and sales-oriented activities. It is a fast-paced, growth-oriented environment. Familiarity with managing operations in a service-based, industrial maintenance and repair business is important.Responsibilities include:
Provide leadership in a safe work environment by functioning as the branch safety officer. Organize, document and report monthly safety meetings. Maintain and provide all safety-related documentation, per company guidelines.
Manage budget and allocate resources appropriately to meet current and future growth needs.
Effectively communicate company philosophies and goals and adhere to high ethical standards.
Responsible for the management of profit and loss for the branch/service center.
Retention and Recruitment for the branch/service center.
Deliver financial objectives with a focus on revenue, gross margin, and EBITDA.
Work collaboratively with the Regional Management to manage key accounts and grow market share.
Responsible for developing routines to support the branch and communicate results to the Regional Operations Manager
Follow-up on all branch and associate generated solid leads, referrals, and bid lists for both new and existing customer inquiries.
Meet with new potential customers, provide needed information, and educate them regarding Crane1 product and service offerings.
Generate, present, and negotiate service quotes/proposals to potential customers.
Maintain awareness of customer budgets, and competitive threats in the market, ensuring that quotes are competitive and reasonable.
Foster a continuing, positive, trusting, and professional relationship with all accounts, acting as a liaison between Crane1 and the customer. Scheduling periodic customer site visits to help maintain a strong relationship.
Lead weekly production meetings to facilitate revenue and cashflow objectives.
Able to clearly articulate and execute the Crane 1 Advantage in your territory.
Collaborate with the new business development team to grow the territory.
Manage the sales funnel process as part of a routine way of working.
We need a strong, self-driven, collaborative leader to join the team and help shape our future. We are looking for an operational and sales leader that has high energy and an engaging personality, a competitive spirit with an insatiable desire to win, and a collaborative approach to teamwork.
