The Comoto Fulfillment Team in Louisville, KY is looking for its next 2nd Shift Supervisor.  This role has a  Monday - Friday 12pm to 8:30pm schedule.This is a salaried position with a pay range of $54,000 - $58,000 annually.  Interested applicants should submit a cover letter / letter of interest as a separate document or in the box marked "Message to Hiring Manager" on the application.Comoto's Louisville Fulfillment Center is no exception to the words we live by - the customer experience is directly impacted regularly by the efficient workflow of our distribution and the anticipated arrival of our iconic packaging. To stay at the top of our game, we’re on the lookout for a Supervisor who is capable of providing high level, cost effective, and customer-centric gong-worthy service while leading a team of exceptionally talented and driven team members.Under the supervision of the Fulfillment Manager, our next operations supervisor is responsible for the daily operations in the Fulfillment Center and must be able to interpret (and enforce) company guidelines while maintaining the strong fulfillment culture. If you're nodding your head "yes" to all of the above, read on - this might be the position for you.A Day-In-The-Life of Our Fulfillment Supervisor Might Include: Establishing and maintaining a "best in class" culture. (The next Supervisor won’t be afraid to have fun with the team!)Ensuring that the team delivers excellent internal and external customer serviceCreating a labor plan for the department and working with counterparts to share labor throughout the FC when neededHaving the ability to make decisions and report any concerning activity to FM or senior managementBeing responsible for the accuracy of daily metrics in the following categories: Department Performance & Team performanceDiving deep to understand the root cause of improving/declining metricsPerformance management as necessary on a team/employee levelImplementing and maintaining 1:1s with your teamEnsuring that team leads and their team members have all the necessary suppliesManaging and overseeing daily performance of Team Lead and team membersEstablish and maintain a shipping accuracy at 99.9%Establish and maintain an on time delivery accuracy of 99.9%Same day shipping for all orders placed before 4:00pmEnsure all received product is put away within a 24-48 hour periodUpholding the standards of the the handbook/culture on a daily basis within the FCEnsuring that Team Leads provide high internal customer experience on a daily basis Teaching and empowering Team Lead to run all aspects of the daily operationDelegating projects to the Team Lead and working with Team Lead to execute the projects
