At Comoto, we serve the rider, fuel the industry, and inspire the community. But behind every great rider experience is a massive, tech-driven engine. That’s where you come in.We’re looking for an IT Support Specialist to be the ultimate pit crew for our Louisville Fulfillment Center. In this role, you won't just be fixing computers; you’ll be keeping our fast-paced team fully operational, ensuring our gear gets out the door and into the hands of riders across the country. While you'll primarily be the go-to tech expert on the Louisville floor, you’ll also team up with our national IT crew to provide occasional remote support for our fulfillment centers in North Las Vegas, NV, and Lawnside, NJ.If you love solving puzzles, working with your hands, and helping people cross the finish line every day, you’re in the right place.What You’ll Do:Keep the Line Moving: Diagnose, troubleshoot, and repair/replace non-functioning hardware and software (think desktop PCs, warehouse scanners, printers, and handheld devices) to minimize downtime.Own the Queue: Manage, track, and resolve incoming technical requests through our ticket-tracking system, keeping team members updated every step of the way.Bridge the Distance: Provide exceptional tech support both in-person on the fulfillment floor and over the phone for our remote and multi-site team members.Collaborate Nationwide: Partner with the broader Comoto IT team to share knowledge, tackle large-scale tech challenges, and improve our daily operations.
